IT TECHNICIAN 6
Salary
$67,964.40 - $101,100.96 Annually
Location
Nevada
Job Type
Full-Time
Job Number
2026-02534
Department
DHS - DIVISION OF SOCIAL SERVICES
Opening Date
07/10/2026
Closing Date
7/15/2026 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
C
Max Number of Applicants
50
Salary Grade
36
Full Physical Address of Position (City, State, Zip)
Las Vegas, NV. 89106
Job Summary
The Division of Social Services is looking for an IT Technician 6 in Las Vegas, NV.
The incumbent will be an integral member of the Office support team which is responsible for upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations such as adding memory, swapping hard disk drives and monitors; attaching peripherals; and configuring and installing desktop applications for optimum performance; configuration of user accounts email accounts, interviewing users to identify needs and resolve workstation issues; assisting users by troubleshooting and resolving help requests as well as providing introductory and ongoing training to workstation users; participating in the research of hardware and software components for procurement according to agency policies and procedures, evaluating products in terms of agency needs, and making purchase recommendations to management. In addition, they will aid other teams in IT as necessary and appropriate, as an example provide direct support to Telco systems when instructed by the Telco team.
The incumbent must be able to use imaging software to configure workstations; install and test new and recycled workstations; install approved application software on client computers; complete all required transfer/delivery documents; make appropriate changes, get signatures and deliver documents to assigned inventory staff; respond to help desk calls and resolve problems as assigned; review Help Desk log daily and annotate with resolutions to Help tickets; install, test and replace hardware as required on client computers; contact vendors for hardware or software support as required; and assist in periodic IT equipment inventories. Good customer service skills are required, as well as the ability to communicate with technical and non-technical personnel clearly and effectively.
Essential Qualifications
Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties
Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Incumbents in this class may supervise lower level technicians or serve as a team leader, but this does not, by itself, constitute justification for allocation to the higher level. This is the advanced journey level for network operations and support. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated. Incumbents are required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. They are often required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.
Knowledge, Skills, and Abilities
This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Working knowledge of: workstation operating systems and hardware; local area network operating systems; installation, maintenance, and configuration of LAN-based workstation applications; LAN-based services such as security, user rights, and electronic mail; one or more network operating systems commands, administration and utilities including recovery and backup; LAN protocols with regard to workstation installation and configuration; and basic LAN wiring.
General knowledge of: LAN architecture.
Ability to: troubleshoot hardware, software, and communications issues on a LAN; understand IP addressing schemes and subnet configurations; work independently and as part of a team; provide work direction to lower level staff.
Recruiter Contact Information: Ana Maria Ornellas -aornellas@admin.nv.gov
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Benefits include:
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
The following are legal holidays:
January 1.............................................. New Years Day
Third Monday in January.................. Martin Luther King, Jr.s Birthday
Third Monday in February................ Washington's Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
01
Do you have any of the following?
02
A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?
03
These positions may require work on evenings, weekends, and/or holidays. Can you meet this requirement?
04
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
05
Do you have experience upgrading, troubleshooting, repairing, or replacing software and hardware component? If so, please describe.
06
Do you have experience using tools to manage support tickets? If so, please give example of the tool you have used.
07
Do you have experience with imaging software? If so, please describe and the tools you have used.
08
Do you have experience in leading or mentoring staff? If so, please describe.
09
Do you have experience working with and assisting other teams outside of a desktop support role? If so, please describe your experience with this level of support.
Required Question
Employer State of Nevada (NV)
Address See Above for Agency Information
See Above for Posting Location, Nevada, 89701
Website https://nvjobs.nv.gov