We are seeking an IT Support Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. This role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware and software issues within a HIPAA-regulated setting.The ideal candidate will have strong customer service skills, a solid foundation in IT troubleshooting, and the ability to communicate clearly and professionally with users of all technical skill levels.Key ResponsibilitiesRespond to inbound help desk calls, tickets, and emails from clinical and administrative staffProvide first-level technical support for common IT issues, including:Password resets and account lockoutsEMR/EHR and healthcare application access issuesVPN, email, and connectivity problemsBasic software and hardware troubleshootingFollow documented procedures, knowledge base articles, and internal support workflowsAccurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing systemEscalate complex technical issues to higher-level support, application teams, or IT leadership as neededProvide professional, patient, and customer-focused support to users of varying technical skill levelsMaintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policiesSupport increased ticket and call volume during peak periods, system updates, and special projectsAssist with basic user account setup, access changes, and application support as neededRequired QualificationsHigh school diploma or GED requiredActive HIPAA compliance credential or training required1+ year of IT help desk, service desk, technical support, or related experience preferredBasic understanding of Windows, email, user accounts, passwords, VPN, and common business applicationsStrong verbal and written communication skillsCustomer-first mindset with the ability to remain calm, professional, and helpful under pressureStrong attention to detail and ability to accurately document support activityAbility to handle confidential information with professionalism and discretionPreferred QualificationsAssociate degree in Information Technology, Computer Science, or a related fieldExperience supporting users in a healthcare, clinical, medical office, or regulated environmentExperience with EMR/EHR systems, healthcare applications, or clinical softwareFamiliarity with ticketing systems, remote support tools, and IT documentation processesIdeal CandidateThe ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are essential.#J-18808-Ljbffr