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IT Technician

Wilo EMU USA LLC

Cedarburg, WI

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JOB DETAILS
SKILLS
1st Level Support, Best Practices, Business Solutions, Communication Skills, CompTIA A+, CompTIA Network+, Computer Maintenance, Computer Science, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Detail Oriented, Hardware Administration, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Lifting Equipment, Mac Operating System, Manufacturing Data Management, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Configuration Management, Network System Software, On Call, Performance Analysis, Printers, Problem Solving Skills, Pumps, Record Keeping, Software Administration, Software Patches, System Migration, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network), Water Supply, Wi-Fi, Wide Area Network (WAN)
LOCATION
Cedarburg, WI
POSTED
1 day ago
Description:

Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps & pump systems for heating, cooling & air-conditioning solutions, water supply, and sewage & drainage.

Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019 and QuantumFlo in October 2021, Plad in 2023 and HydroServe in 2023.


We are looking for a dependable and detail-oriented IT Technician to support and maintain our organization's technology systems. The IT Technician will be responsible for installing, troubleshooting, repairing, and maintaining hardware, software, and network systems while providing timely technical support to end users.


Job Responsibilities

  • Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment
  • Provide first-line technical support for hardware, software, and network issues
  • Diagnose and resolve technical problems in person, remotely, or via phone/email
  • Set up user accounts, permissions, and passwords
  • Perform routine system updates, patches, and backups
  • Monitor system performance and report recurring issues
  • Assist with network setup and troubleshooting (LAN/WAN, Wi-Fi, VPN)
  • Maintain accurate records of support requests and resolutions
  • Support IT projects such as system upgrades, migrations, and equipment deployments
Requirements:

Required Qualifications

  • Associate degree or certification in Information Technology, Computer Science, or related field (or equivalent experience)
  • 1-3 years of experience in IT support or technical assistance
  • Working knowledge of Windows and/or macOS operating systems
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Familiarity with common business software and applications
  • Strong troubleshooting and problem-solving skills
  • Good communication and customer service abilities

Preferred Qualifications

  • Relevant certifications (e.g., CompTIA A+, Network+)
  • Experience with helpdesk ticketing systems
  • Basic knowledge of cybersecurity best practices
  • Familiarity with mobile device management (MDM) tools

Working Conditions

  • Office-based environment with occasional travel between locations
  • May require lifting and installing equipment
  • Some after-hours or on-call support may be required

We offer exceptional benefits: Health, Dental, Vision, Life and Critical Illness Insurance, Employee Assistance Program, Health Savings Account, 401(k) and match, Tuition Reimbursement, PTO 19 days, 10 holidays, 6 sick days. Optional overtime.


New facility with: on-site gym, on-site clinic, climate controlled, natural lighting.

PM22



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About the Company

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Wilo EMU USA LLC

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