Chicago, 763 W Chicago Ave, Chicago, IL 60654, USABally's Chicago is a $1.7 billion integrated resort rising along the Chicago River. 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, and a meetings and conventions campus unlike anything the downtown Chicago market has ever seen. Bold. Transformative. And not finished yet.ResponsibilitiesProvide technical assistance to users, including setup and configurationProvide Tier 1 and 2 levels of Help Desk support, including covering Help Desk phone, email support requests, and Help Desk ticketsEnsure the security, backup, recovery and disaster recovery plans are followedSet up and maintain workstations including hardware/software configurationCoordinate computer repairs and software upgrades with end-usersOther duties may be assignedAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, internal and external customersCompensation$23.50 per hour (DOE)Additional BenefitsComprehensive health coverage plan that includes medical, dental, and vision401(K) Company MatchMust be available to work weekends, holidays, and nights as scheduledPhysical DemandsWhile performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsRequirements for the role include education and experience listed below.EducationAssociates or better in Computer Science or related fieldAssociates or better in Information Technology or related fieldBachelors or better in Computer Science or related fieldBachelors or better in Information Technology or related fieldExperienceProblem solving and analytical skills, as well as a strong attention to detailEffective oral and written communication skillsExperience with Microsoft Office (Word, Excel, PowerPoint, Visio)2+ years of experience in technical support, help desk role, or other IT areas preferredAbility to prioritize and elevate issues as needed to ensure exceptional customer serviceStrong customer service and problem-solving skillsIT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar IT certificationsBachelor's degree or Associate's degree in Computer Science, IT related field is a plusEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr