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IT Technician

Burnett Specialists

El Paso, TX

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JOB DETAILS
SALARY
SKILLS
Call Center Operations, Call Centers, Cloud Computing, Communication Skills, CompTIA A+, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Environments, Desktop Virtualization, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Desktop, Microsoft Windows Server, Multitasking, Organizational Skills, Purchase Orders, Root Cause Analysis, Service Level Agreement (SLA), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Telephone Product Support, Telephone Skills, Time Management, User Account Administration, VMWare, Work From Home
LOCATION
El Paso, TX
POSTED
30+ days ago
Call center located in east El Paso is looking for Support Technicians.

Responsibilities: 
  •  Respond to requests for technical assistance via phone, or electronically.
  •  Provide Tier-2 support & action Helpdesk assigned Tickets and Cases.
  • Coordinates and works closely with the Service Desk & Service Desk Manager to ensure the Information Technology departments SLA’s are met around Work at Home.
  • Escalates issues to appropriate internal resources or departments in a timely manner and tracks as required.
  • Oversee and administer user accounts, including additions, deletions, and modifications.
  • Work with initial end user new hardware setups to ensure proper setup before training
  • Track issues and trends, present data weekly to IT management and various IT verticals.
  • Remotely diagnose potential hardware issues and request replacements as required.
  • Ensure that users adhere to corporate IT standards policies and procedures.
  • Participate with the Information Technology Departments hardware and software ordering processes.
  • Execute and track internal Information Technology purchase orders for the Work at home program.
  • Produce as required root cause analysis reports on outages in the W@H environment.


 

Qualifications: 

  • Technical knowledge of Windows desktop and server environment
  • A+ certification or demonstrated equivalent work experience
  • Experience with virtual and cloud technologies
  • TCP/IP networking knowledge
  • Basic understanding of Active Directory, DNS, DHCP
  • Knowledge of call center environment and operations
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired
  • Excellent communication skills
  • Superior organizational, prioritization and multitasking skills
  • Able to work independently and as part of a team
  • Able to work in a 24 hour a day, 365 days per year environment
  • VMware Horizon Air experience
  • VDI technologies experience, Wyse terminals


$15/hr.

Position could become full time with the company.

About the Company

B

Burnett Specialists

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