Equipment Maintenance/Repair, Hardware Components, Hardware Installation, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 25 Pounds, Microsoft Office, Microsoft Windows Operating System, PC Hardware, PC Software, Peripheral Hardware, Printers, Sophos Antivirus, Systems Hardware, Technical Support, Technical Training, Time Management, VoIP (Voice over IP)
IT Technician
Location: Farmington, CT
This job is responsible for installing, modifying and making minor repairs to personal computer hardware and software systems and providing technical assistance and training to system users. The essential functions of this job require the person, with or without reasonable accommodations, to perform the following:
- Setup new users with hardware and software based on user requirements. Installing and setting up programs such as Windows OS, Sophos Endpoint, MS Office applications including email, VoIP, various printers, remote connections.
- Maintain and repair technological equipment or peripheral devices with regular upgrades.
- Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems hardware, software, and operator problems. Instruct users in use of equipment, software, and manuals. Recommend or perform minor remedial actions to correct problems. Coordinate activities with help desk, network services, or other information systems groups.
- Lift or move up to 25 pounds when installing or assisting service personnel in installation of hardware and peripheral components.
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