IT Technician

Cb

  • Fort Eustis, Virginia
  • 15 days ago
  • Autofill and Review
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Skills

  • CompTIA Security+unmatched
  • Computer Hardwareunmatched
  • Computer Systemsunmatched
  • Data Qualityunmatched
  • Desktop PCunmatched
  • Establish Prioritiesunmatched
  • Health Insuranceunmatched
  • IAT - Information Assurance Technicalunmatched
  • Information Technology & Information Systemsunmatched
  • Laptop PCunmatched
  • Leadershipunmatched
  • Leading Edge Technologyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Secret Clearanceunmatched
  • Technical Supportunmatched
  • Telephone Triageunmatched
  • Testingunmatched
  • Training/Teachingunmatched
  • Tuition Feesunmatched

Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
  • Position: IT Technician
  • Location: Fort Eustis, VA
  • Clearance: Secret
Job Description
  • Handle calls from a wide array of individuals, from students to VIPs.
  • Answer, validate, and triage incoming phone-in Incidents and Requests.
  • Process, validate, and triage email-submitted Incidents and Requests.
  • Review and validate ticket information.
  • Routing and escalating tickets to appropriate support teams.
  • Identifying and performing First Contact Resolution tickets.
  • Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
  • Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
  • Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
  • Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
Qualifications
  • Security+ CE Certification (IAT Level II)
  • Active Secret Clearance 
Employee Benefits:
  • Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
  • Tuition assistance for continuing or career-related education.
  • Our cultural focus is on people and results - not bureaucracy.
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success.
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed.
  • You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
  • Casual workplace
  • Open-door policy with all management

Numbers & Facts

LocationFort Eustis, Virginia

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