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Skills
- CompTIA Security+unmatched
- Computer Hardwareunmatched
- Computer Systemsunmatched
- Data Qualityunmatched
- Desktop PCunmatched
- Establish Prioritiesunmatched
- Health Insuranceunmatched
- IAT - Information Assurance Technicalunmatched
- Information Technology & Information Systemsunmatched
- Laptop PCunmatched
- Leadershipunmatched
- Leading Edge Technologyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Secret Clearanceunmatched
- Technical Supportunmatched
- Telephone Triageunmatched
- Testingunmatched
- Training/Teachingunmatched
- Tuition Feesunmatched
Description
Benefits:
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave
- Training & development
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
- Position: IT Technician
- Location: Fort Eustis, VA
- Clearance: Secret
- Handle calls from a wide array of individuals, from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate, and triage email-submitted Incidents and Requests.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
- Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
- Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
- Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
- Tuition assistance for continuing or career-related education.
- Our cultural focus is on people and results - not bureaucracy.
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success.
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed.
- You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
- Casual workplace
- Open-door policy with all management
Numbers & Facts
| Location | Fort Eustis, VA |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | https://www.iquasar.com/ |
About Company
iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.
We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.