IT Technician (FTC)

About Us
At the Port of Dover, we keep the UK moving - connecting people, businesses, and communities. Our IT team plays a vital role in ensuring our operations run smoothly, securely, and efficiently around the clock.
An opportunity has arisen for a customer-focused IT Support Technician to join our team on a maternity cover contract, supporting the delivery of high-quality IT services across the organisation.

The Role
As an IT Support Technician, you will be the first point of contact for IT issues, owning and resolving incidents and service requests to ensure minimal disruption to the business.
You'll support a wide range of technologies, hardware, software, networks, and telephony while working collaboratively with internal teams and external providers to deliver reliable, secure IT services.

Key Responsibilities
Technical Support & Service Delivery
* Act as the first point of contact for IT queries, delivering excellent customer service
* Diagnose and resolve hardware, software, and network issues within agreed SLAs
* Take ownership of incidents and service requests through to resolution
* Escalate complex issues to third-party providers where required
Systems, Equipment & Maintenance
* Install, configure, and maintain IT equipment (desktops, laptops, mobile devices, peripherals)
* Support operating systems (Windows, macOS, Linux) and Microsoft Office applications
* Carry out repairs to hardware and associated infrastructure
* Monitor system alerts and ensure timely escalation
Asset & Data Management
* Maintain accurate IT asset records and inventory
* Perform IT equipment audits and lifecycle management (deployment, movement, disposal)
* Update documentation, user guides, and knowledge base articles
Projects & Continuous Improvement
* Support IT projects, system rollouts, and upgrades
* Identify opportunities to improve processes and enhance user experience
* Work closely with wider IT teams and business functions
Security & Compliance
* Follow IT security policies and best practices
* Support access control and user account management (Active Directory)
* Maintain system integrity through patching, updates, and monitoring

About You
Essential Skills & Experience
* Minimum 2 years' experience in an IT support environment
* Strong experience supporting Windows operating systems and hardware
* Knowledge of Microsoft Office suite
* Experience with Active Directory administration
* Understanding of networks (TCP/IP, DNS, DHCP)
* Excellent troubleshooting and problem-solving skills
* Strong customer service and communication abilities
* Full UK driving licence
Desirable
* IT certifications (e.g. CompTIA A+, Network+, Microsoft Certified Professional)
* Experience with telephony systems (PBX/VoIP)
* Knowledge of CCTV or access control systems

What We're Looking For
* A proactive and methodical problem solver
* Strong attention to detail and organisational skills
* Ability to manage workload and prioritise effectively
* A team player with a flexible, can-do attitude
* Someone who thrives under pressure and delivers to deadlines
* Passion for continuous learning and self-development

Benefits

• 5 weeks annual leave + bank holidays (pro rata)
• Generous contributory pension scheme
• Private Health Care