IT Technician

About Whitnall School District

Whitnall is a district on the rise. With strong community backing, as shown by our recently approved referendum, we are entering an exciting phase of facility enhancements, learning environment upgrades, and programmatic improvements. Much of this work begins this spring, setting the stage for a transformed school experience in the years ahead.

Additionally, Whitnall has launched a new strategic plan that provides clear priorities for student learning, instruction, culture, engagement, and operational excellence. Whitnall is a unique school district that is proud to serve approximately 2,500 students in the Village of Hales Corners, part of the City of Greenfield, and part of the City of Franklin. The Whitnall School District staff is driven by our passion statement, The Whitnall School District engages learners in safe, academically challenging, and supportive experiences so that all students can reach their personal learning goals.

The Whitnall School District is seeking a collaborative, solution-minded IT Technician to provide dedicated technology support for our students, teachers, and staff. In this full-time role, you will play a critical part in keeping our district''s digital learning environments and administrative operations running smoothly.

Responsibilities

1. Provide solution focused customer services in response to staff and student Help Desk tickets to resolve network, hardware and software issues. Various models of Chromebooks (students) MacBook Air (staff) Windows (staff) Ipads (staff) Projectors Other types of devices may be included as our system evolves

2. Assist with user password/login/access issues.

3. As needed, assist with device distribution to new students and staff and provide an overview of the device and or classroom/work station equipment.

4. Install and perform repairs on workstation computers, printers, projectors, etc.

5. Provide training for end users

6. Maintain accurate inventory lists and collaborate with others to deploy and relocate hardware as needed.

7. Assist the technology department with: Documenting procedures; Maintaining building and district inventory; The evaluation and selection process of devices; Futuristic thinking to provide best in class services and equipment

8. Demonstrate effective written and verbal communication to present information, respond to others and during collaborative team meetings.

9. Demonstrate a commitment to ethical principles and maintain a high degree of confidentiality while following district policies and procedures.

10. Perform responsibilities for other technology staff when individuals are not available.

11. Work with others to coordinate and maintain the department''s knowledge base for procedures and processes.

12 .Other duties as assigned by the Superintendent.

Equal Employment Opportunity:

Whitnall School District provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.