IT Technician I - Learning Technologies

Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQs.

Position Information Posting Number: 20255668V Position Title: IT Technician I - Learning Technologies Posting Type: Student Hours: Week 20 Eligibility: Work study preferred but open to all students Semester: 2026 Spring Location: Aldwyn 1

Detailed Work Schedule Specific Days and Hours: TBD Times between 8AM-5PM M-F are preferred.

Number of positions: 1-2 Department: 714-UTS - Instructional Technology

Contact Name: jessica.diebold@villanova.edu Contact Phone: Extension 610 519-3866

Position Summary Information Job Description Summary The Information Technology Technician I is a student worker role within the University Technology Services UTS Learning Technologies team. This position supports a technical area and provides an opportunity for students to gain experience in IT operations, documentation, and process improvement.

Duties and Responsibilities • Provide Villanova faculty, staff, and students with Learning Management System Blackboard and Brightspace support and other Villanova supported learning technologies support (e.g., Zoom, Respondus VoiceThread, etc.). • Assist with UTS-Learning Technologies answering and completing service requests from Villanova faculty, staff, and students. • Assist UTS-Learning Technologies staff with projects as needed. • Contribute to the development and maintenance of documentation and assist in process improvement projects. • Other tasks as assigned.

Requirements Training for all responsibilities will be provided. Preferred candidates will possess the following skills:

• A commitment to excellent customer service • Excellent written and oral communication skills • Comfortable with technology and ability to troubleshoot in Windows, MAC OS, as well as mobile environments • Familiarity with Learning Management Systems (e.g., Blackboard or Brightspace) and video conferencing technology (Zoom) • Ability to work independently with minimal supervision • Dependable once shifts and hours are agreed upon

Additional Information Physical Demands Summary Wage Rate: 11.25 Posting Detail Information Closing Date: 11:59pm ET Open Until Filled: Yes

Posting Specific Questions Required fields are indicated with an asterisk.

1. Are you eligible for work study? Yes No I dont know
2. Have you ever worked on campus before? If yes, what department and semester/year?
3. What is your availability (days and times)?
4. Are you currently a registered Villanova student? Yes No

Optional Applicant Documents Required Documents:

• Resume
• Curriculum Vitae
• Optional Documents:
• Cover Letter
• Letter of Interest
• Letters of Reference uploaded by applicant
• Other Document