Position Title: IT Technician II
A Level 2 IT Technician serves as the primary escalation point for unresolved technical issues. They are responsible for diagnosing complex hardware/software problems, managing user accounts, configuring network infrastructure, and mentoring junior technicians. This role bridges standard helpdesk tasks and advanced systems administration.
Complex Troubleshooting: Handle escalated, unresolved tickets from Tier 1 support. Resolve difficult issues with operating systems, backend applications, and hardware.
Asset Management: Deploy, image, and maintain workstations, laptops, VoIP phones, and printers.
Documentation: Update the corporate knowledge base with detailed technical workarounds to reduce future downtime.
Mentorship: Assist with training and advising Level 1 support technicians.
Work Experience
Typically 2–4 years of experience in an IT support or helpdesk role.
Education
Preferred credentials include CompTIA A+, Network+, or Security +.
Knowledge, Skills and Abilities
Strong understanding of Windows environments (Windows Pro, Windows Server) and Microsoft Applications.
Excellent customer service, strong analytical problem-solving, and the ability to explain technical concepts to non-technical staff.
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SL AMERICA: We are a leading global automotive supplier with manufacturing operations and product development, engineering and sales centers in 7 countries. We have over 12,000 employees focused on delivering superior value to our customers through innovative designs, processes and World Class Manufacturing.
OUR VISION: We aim to be our customers’ preferred global supplier partner for the automotive industry, by providing the best value built on innovative designs, products and processes and World Class Manufacturing. We strive to be the employer of choice, we are ethical and a responsible corporate citizen.
OUR HISTORY: 1954 - Established Samlip Automobile Co., Ltd; 2000 - Established Samlip America; 2001 Established SL Tennessee in Clinton, TN. Our Clinton, TN facility went from manufactuirng Chassis products and expanding multiple times to openieng our Lighting Divsion in 2011. We now have 3 buildings, 750,000 sq ft and employ around 1,000 team members. We are the largest non-government employer in Anderson County. We are always looking for talented people to join our team! Apply today!