Sign upLog in

IT Technician II

The Intersect Group

Steven's point, WI

Apply
JOB DETAILS
SKILLS
Asset Management, Best Practices, Business Solutions, Communication Skills, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Workstations, Desktop Administration, Desktop PC, Hardware Administration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Multitasking, Needs Assessment, On Call, On Site Support, Operating Systems, Operational Support, Operations, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Support Documentation, System Integration (SI), System Operations, Systems Administration/Management, Technical Support, Time Management, Willing to Travel, Writing Skills
LOCATION
Steven's point, WI
POSTED
2 days ago

ROLE SUMMARY
The IT Support Technician II provides hands-on, on-site technical support to ensure the consistent and reliable operation of IT systems across multiple company locations. This role plays a key part in supporting end users, maintaining IT assets, and resolving technical issues that directly impact daily operations. Working independently and in collaboration with broader IT teams, this position helps deliver a high-quality support experience and contributes to ongoing IT initiatives across the organization.

KEY RESPONSIBILITIES
• Provide on-site technical support for hardware, software, and network related issues
• Troubleshoot and resolve IT incidents and service requests in a timely and effective manner
• Install configure and maintain desktops laptops peripherals and standard software applications
• Support end users with new hire setups account access and workstation configuration
• Manage IT assets including inventory tracking deployment refreshes and equipment disposal
• Conduct regular site visits to assess local IT needs risks and improvement opportunities
• Collaborate with internal IT teams to support systems integrations upgrades and projects
• Maintain accurate documentation of support activities processes and technical procedures
• Train and guide end users on IT systems tools and best practices
• Ensure compliance with internal IT policies security standards and procedures

KEY REQUIREMENTS
• 2 or more years of experience in IT support desktop support or field operations roles
• Bachelor’s degree in Information Technology Computer Science or a related field or equivalent experience
• Strong working knowledge of computer hardware operating systems basic networking and common business applications
• Proven troubleshooting and problem solving skills with minimal direction
• Experience with IT asset management and end user support in a multi-site environment
• Ability to work independently manage multiple priorities and travel as needed
• Strong verbal and written communication skills with the ability to support non technical users
• Willingness to travel up to 50 percent and provide occasional after hours or on call support
• CompTIA A+ Network+ or similar certifications are a plus

 

About the Company

T

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

Resume Resources

Free Resume TemplatesFree Resume Builder