Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Title: IT Support Technician / Help Desk Analyst
Duration: 15 months contract
Location: Indianapolis, IN 46225
Shift: Onsite – 5 days/week (rotating across 3 sites)
Position Summary
• Serve as the primary "face of IT,” delivering hands-on technical support and exceptional customer experience.
• Provide end-to-end support for hardware, operating systems, and enterprise applications across Windows and Mac environments.
• Proactively enhance digital user experience through issue prevention, system optimization, and security compliance.
• Support onboarding, device setup, and adoption of IT initiatives to ensure seamless productivity.
Responsibilities
• Act as primary point of contact for IT support including hardware, OS, enterprise applications, and peripherals.
• Troubleshoot and resolve technical issues for end users across Windows, Mac, and iOS platforms.
• Perform setup, configuration, and deployment of computer hardware and software.
• Support new hire onboarding including device provisioning and system access.
• Provide assistance with accessories and ensure proper device functionality.
• Proactively identify and remediate hardware and system issues using analytics and monitoring tools.
• Ensure systems meet security and compliance standards including patches, driver updates, and supported applications.
• Deliver support to users in office and across multiple sites, including occasional travel within local area.
• Collaborate with infrastructure teams to resolve complex technical issues.
• Translate technical concepts into user-friendly guidance for non-technical users.
• Support adoption of new IT tools, services, and initiatives.
• Continuously improve digital user experience and productivity through proactive engagement.
Qualifications
Education:
• High School Diploma or GED.
• Must be legally authorized to work in the United States without sponsorship.
Experience:
• Previous Help Desk or IT Support experience required.
• Previous customer service experience required.
Skills:
• Completed certifications: CompTIA A+, Apple Certified Support Professional, Microsoft 365 Fundamentals.
• Strong knowledge of hardware, software, networking, and data security principles.
• Advanced knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams).
• Experience with Windows, Mac, and iOS operating systems.
• Strong diagnostic and problem-solving skills for endpoint devices and peripherals.
• Excellent verbal and written communication skills with ability to support non-technical users.
• Ability to work independently and collaborate with cross-functional IT teams.
• High learning agility and adaptability in fast-paced environments.
Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.