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IT Technician

inSync Staffing

Indianapolis, IN

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JOB DETAILS
SALARY
$35–$40.14 Per Hour
SKILLS
Apple, Apple Macs, Business Processes, Communication Skills, CompTIA A+, Computer Hardware, Computer Software, Customer Acquisition, Customer Experience, Customer Support/Service, Data Analysis, Dental Insurance, Enterprise Applications, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Internet Security, MCITP - Microsoft Certified IT Professional, Microsoft Certifications, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Word, Network Security, Onboarding, Operating Systems, Peripheral Hardware, Privacy Controls, Problem Solving Skills, Process Improvement, Productivity Management, Security Patches, Software Administration, Systems Administration/Management, Technical Support, Technical Writing, User Interface/Experience (UI/UX), Willing to Travel, iOS
LOCATION
Indianapolis, IN
POSTED
5 days ago
IT Technician
Location: Indianapolis, IN 100% onsite
***You will rotate between our 3 Indianapolis sites (Corporate, Lilly Technology Center-North and Lilly Technology Center-South)
Pay Range: $35.00 - $40.14
Duration: 6+ months

Job Summary
The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.

Qualifications:
  • High School Diploma/GED
  • Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
  • Completed Microsoft 365 Fundamentals Certification
  • Previous Help desk experience
  • Previous Customer Service experience
Responsibilities:
Technicians will be the face of IT , working directly with Lilly resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services.
  • As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.
  • You will bring your technical and customer experience to troubleshoot technical issues when they arise.
  • With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Lilly.
  • Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
  • Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.
  • Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
  • Basic understanding of multiple operating systems (Windows, Mac, iOS)
  • Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)


Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.

About the Company

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inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2014
WEBSITE
http://www.insyncstaffing.com/default.html

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