Description

• Benefits packages are available to eligible employees. Employer contribution levels vary based on established qualifying factors.
• A 401(k)-retirement plan is available after completion of one (1) year of service, contingent upon satisfying all other eligibility requirements.

SUMMARY OF POSITION

SPECIFIC REQUIREMENTS

• • Provide technical assistance to Dean staff and seek resolution as necessary
  • Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. 
  • Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
  • Install, configure, and update operating systems, software, and hardware for new and existing users.
  • Maintain computer equipment and software to ensure secure and efficient operations.
  • Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
  • Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
  • Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
  • Ensure security measures are followed to protect the integrity of data and systems. 
  • Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.

SPECIFIC ABILITIES

• High School Diploma required, college degree in IT, Business Administration, or related field preferred.
• Previous experience as an IT Technician or similar position preferred.
• Knowledge of MS Office/M365 applications
• Ability to work effectively in a team setting.
• Effective verbal and written communication skills.
• Effective organizational skills and ability to multi-task and prioritize workload effectively
• High level of interpersonal skills to handle sensitive and confidential situations.
• Ability to process and evaluate confidential information and materials.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Effective and efficient troubleshooting practices
• Work independently and efficiently.
• Attention to detail in composing, typing and proofreading materials
• Establishing priorities and meeting deadlines.
• Ability to productively interact with internal and external customers.