1st Level Support, Asset Management, Audiovisual, Communication Skills, Computer Maintenance, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Equipment Maintenance/Repair, Hand Tools, Hardware Administration, Hardware Configuration Management, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Lift/Move 50 Pounds, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Administration/Management, Network System Software, Operating Systems, Organizational Skills, Peripheral Hardware, Physical Demands, Problem Solving Skills, Software Administration, Support Documentation, Technical Support, Technical Writing, User Account Administration
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The IT Technician provides hands-on technical support for hardware, software, and network systems across the organization. This role is responsible for troubleshooting issues, maintaining IT equipment, and ensuring users have reliable access to technology resources.
Essential Duties and Responsibilities
- Provide first-level technical support for desktops, laptops, mobile devices, and peripherals.
- Install, configure, and maintain hardware and software systems.
- Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
- Set up and maintain user accounts, permissions, and profiles.
- Assist with inventory management of IT assets and equipment.
- Support audio/visual equipment and conference room technology.
- Document support activities and update technical manuals as needed.
- Collaborate with IT team members to escalate and resolve complex issues.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1-2 years of experience in a technical support or help desk role.
- Familiarity with Windows and macOS environments.
- Experience with basic networking and troubleshooting tools.
Knowledge, Skills, and Abilities
- Strong customer service and communication skills.
- Ability to diagnose and resolve technical issues efficiently.
- Detail-oriented with strong organizational skills.
- Ability to work independently and manage multiple tasks.
- I am willing to learn and adapt to new technologies.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to lift and move equipment up to 50 lbs.
- Frequent use of computers and hand tools.
- Occasional travel between office locations may be required.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
T
Terrible Herbst Inc
Terrible Herbst, Inc., based in Las Vegas, operates convenience stores, car washes and lube shops in Arizona, California, Nevada and most recently added locations in Utah. The company also operates gaming facilities, often attached to convenience stores.
The family-run company’s well-known mustachioed "Bad Guy" cowboy logos have been fixtures of the Nevada landscape since the company's 1959 founding by patriarch Edward R. Herbst. Target customers include both locals and tourists. The chain strives to keep fuel and product pricing low to remain competitive. It also focuses on great customer service, product knowledge, and a quick and efficient staff.
500 to 999 employees
http://www.terribleherbst.com/