IT Technician - Level 2

The Intersect Group

Alpharetta, GA

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JOB DETAILS

SKILLS

Asset Management, Audiovisual, Best Practices, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Maintenance, Computer Security, Computer Systems, Customer Satisfaction, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Help Desk, High Tech Industry, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop Hardware, Laptop PC, Leadership, Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Product Family, Needs Assessment, Network Support, On Call, On Site Support, Operating Systems, Operations, Peripheral Hardware, Problem Solving Skills, Safety Training, ServiceNow, Software Administration, Support Documentation, System Integration (SI), Systems Administration/Management, Systems Maintenance, Systems Reliability, Team Player, Technical Support, Training/Teaching, Travel Industry, Willing to Travel, Work From Home

LOCATION

Alpharetta, GA

POSTED

1 day ago

Role Summary
The IT Support Technician II provides hands on, on site technical support to ensure the consistent performance and availability of IT systems across multiple locations. This role plays a key part in supporting end users, maintaining IT assets, and resolving technical issues that impact daily operations.
In this position, you will troubleshoot hardware, software, and network challenges, support new user setups, and partner with broader IT teams on projects and initiatives. Your work will directly contribute to system reliability, user satisfaction, and adherence to IT standards and security practices.

Key Responsibilities
Provide on site technical support for desktop, laptop, network, and application related issues
Troubleshoot and resolve incidents and service requests efficiently and with minimal escalation
Install, configure, and maintain computer systems, peripherals, and standard software
Support end users with new user setups, access requests, and day to day technical needs
Manage IT assets including inventory tracking, deployment, maintenance, and disposal
Collaborate with internal IT teams to support system integrations and IT initiatives
Conduct regular site visits to assess IT needs and address recurring issues
Assist with the implementation of IT projects across multiple company locations
Maintain accurate documentation of support activities, processes, and procedures
Provide user training and guidance on IT systems, tools, and best practices
Ensure compliance with IT policies, security standards, and safety requirements

Key Requirements
2 plus years of experience in IT support, field services, or desktop support environments
Strong working knowledge of computer hardware, operating systems, software, and basic networking
Proven experience troubleshooting desktop and laptop hardware issues
Experience with ServiceNow or another ITSM platform preferred
Experience with Microsoft Intune preferred
Audio visual equipment support experience preferred
Relevant certifications such as CompTIA A plus, Network plus, or similar preferred
Ability to work independently, manage priorities, and resolve issues with minimal direction
Strong communication skills with the ability to explain technical issues to nontechnical users
Patient, methodical, and solution focused approach to problem solving
Ability to thrive in a fast paced, team oriented environment while also working autonomously
Willingness to travel up to 50 percent to support multiple locations
Flexibility to provide on call support outside of standard business hours as needed

Working Conditions
Five days onsite with occasional work from home as approved
Travel to various company locations required
Ability to lift and transport IT equipment as needed
Regular interaction with senior and executive leadership at multiple locations

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006

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