Benefits401(k)Opportunity for advancementPaid time offTraining & development401(k) matchingJob OverviewTo provide Level 2 technical support in the maintenance and troubleshooting of critical systems, end‑user devices, network technologies, printers and VOIP. Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony services. Position is full time with wages based on experience and certifications.ResponsibilitiesContributing to a workplace culture consistent with ComSys's mission, vision, and valuesDisplaying strong inter‑personal and communication skills to client satisfactionAssist with project planning and resource estimation for new projectsProviding technical recommendations and guidance for projectsEvaluating and ensuring completed work meets quality standardsBuilding and modifying systems to meet project and user requirementsDeploying, engineering, and optimizing enterprise class, technology‑based systemsProviding premier technical assistance and consulting to valued customersAnalyzing, designing, and documenting server disaster recovery and fail‑over technical solutions.Troubleshooting system and network issues through root‑cause analysis and implementing solutionsDemonstrate high emotional intelligence (EQ) while interacting with customers and peersAnalyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements.Attending and facilitating technical design reviews and technical briefingsAssuming other duties and projects as they ariseResponding to internal trouble ticket system requests and accurately documenting the path to resolutionProviding on‑call support as part of a scheduled rotation with other team membersRequired Qualifications5+ years of hands‑on experience in a similar role2+ years of MSP experienceCurrent CompTIA A+, CompTIA Network+, CompTIA Security+ certifications requiredValid Florida Drivers LicenseSelf‑motivated, able to make independent choices, free from immediate direction or supervisionStrong written and verbal communication skillsExperience in providing first line IT supportAble to work evening and weekend if requiredPreferred QualificationsWe are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics.Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019 and HypervisorFamiliarity of appropriate server OS‑level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.Knowledge of applying patches and updates for Windows servers and clientsKnowledge of managing and troubleshooting network switches, routers, access points and other network devices.Administered and supported security firewalls such as WatchGuardAdministration of on‑premise and/or cloud‑hosted PBX systemsStrong knowledge of Windows end‑user operating systems including Windows 7, 8, 10 and 11 ProfessionalExperience resolving network and stand‑alone printer issuesOffice 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium)Office 365 monitoring service health, and management of service requestsKnowledge of redundancy strategies and disaster recovery contingency planningMentor and cross‑train IT staff and provide guidance in day‑to‑day operationsAbility to explore and analyze new technologies and make recommendations to supervisorResponsible for lifting, pushing, and pulling information technology equipment up to 50 poundsComSys, LLC is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, gender, marital status, pregnancy, sexual orientation, mental or physical disability, medical condition, citizenship, or any other characteristic protected by State or Federal Law. Those applicants requiring reasonable accommodation to complete the application and/or interview process should notify a representative of the organization.#J-18808-Ljbffr