IT Field Technician We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities:
Attending customer support requests via phone, email or in person.
Performing server and network troubleshooting remotely and on site
Doing application deployments
Follow change control process
Managing servers and network equipment
Document and follow procedures
Work on projects and tasks assigned in a timely manner
Be available for emergencies and scheduled tasks during off business hours
Be available for off hours on-call rotation.
On-site visits to client site as needed
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details about the Job
This is a Full-Time position.
All standard benefits are included such as medical/dental/vision insurance and vacation time.
We encourage and reward professional certifications
Numbers & Facts
Location
Boston, Massachusetts
Skills
Change Controlunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Network Administration/Managementunmatched
Network System Hardwareunmatched
On Callunmatched
On Site Supportunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Time Managementunmatched
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