IT TECHNICIAN

The IT technician provides onsite and remote support and maintenance of the Institute for Family Health's computing environment, and this includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, business software and equipment to ensure optimal computing performance. The IT technician responds to issues or problems in a timely manner and provides business user assistance documenting the process from inception to completion and within established service level agreements.

• Excellent problem-solving skills.
• Is appropriately attired for the office.
• Excellent customer service skills with both internal and external customers.
• Desire to continually learn new technologies and products.
• Is punctual and maintains a satisfactory attendance record.
• Demonstrates reliability and trustworthiness.
• Maintains client/employee confidentiality in the management of information.
• Contributes to a cooperative, friendly, and mutually supportive work environment: a "team player".
• Ability to travel to different site locations in support of users or vendors.
• Excellent problem-solving skills.
• Is appropriately attired for the office.
• Excellent customer service skills with both internal and external customers.
• Desire to continually learn new technologies and products.
• Is punctual and maintains a satisfactory attendance record.
• Demonstrates reliability and trustworthiness.
• Maintains client/employee confidentiality in the management of information.
• Contributes to a cooperative, friendly, and mutually supportive work environment: a "team player".
• Ability to travel to different site locations in support of users or vendors.
• Demonstrates a professional, courteous, and respectful attitude in dealing with clients across the Institute.

Knowledge and Skills required

• Ability to troubleshoot computer, network and application issues, perform maintenance and install hardware.
• Knowledge of IT Operations and best practices in a business environment.
• Understanding of Microsoft operating systems and navigation through interfaces.
• Understanding of basic network concepts and devices.
• Ability to both create and follow documentation to resolve technical issues.
• Must be capable of keeping work areas neat, well organized, and accessible.
• Ability to track issues assigned, document resolution, and follow up with users is required.
• Ability to manage time well and stay accountable with assigned items.
• Sound understanding of Microsoft operating systems, configuration and ability to perform administrative functions required.
• Fluent in troubleshooting Outlook, Word, and Excel applications preferred.
• Experience with using a Helpdesk ticketing system for tracking issues preferred.
• Experience with diverse hardware including PCs, laptops and printers preferred.
• Understanding of basic networking concepts required.

Education/Licensure/Certification

• HS Diploma required
• Bachelor's degree preferred
• CompTIA A+ preferred.
• CompTIA Network+ preferred.
• Certification in related subject matter preferred.
• Valid driver's license and car required.
• Experience working in a professional environment required.

Linguistic Skills

• Speaks and writes English fluently required.
• Speaks and writes Spanish fluently preferred.

Equal Employment Opportunity/Affirmative Action:

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.