Job Title: IT Technician / Support Specialist
Department: Head Start Program 90% / CSBG Operations 10%
Reports To: Program Operations Team Leader (primary) IT Operations Manager (secondary)
FLSA Status: Non-Exempt
Salary: $45,151 – $50,228
Work Locations: Portsmouth, VA and surrounding Peninsula and Southside agency locations
FUNDING NOTICE: The position will be
reviewed by February 28, 2026, annually to determine funding availability in
the new fiscal year beginning July 1st annually.
NOTE: The IT Technician will be issued a mobile device to
manage day, evening, and weekend programming at various agency sites. This position will also be responsible for
attending early morning, evening, and weekend events as assigned. Schedule subject to change with
some early morning, evening, and weekend work as assigned by the supervisor.
SUMMARY
The
IT Technician ensures the reliability, performance, and security of the
organization’s technology environment. This role aids with the daily IT
operations, supports infrastructure, and ensures that technology services align
with operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties within the scope
of this position may be assigned.
- Manages
and maintains Microsoft Windows applications and systems, various android apps
and iOS (Apple) integration.
- Manages
the acquisition, installation and maintenance of the organization’s local area
network hardware/software.
- Manages
network operations to include: troubleshooting connectivity problems;
installing & maintaining routers; assessing and reporting operational
status; performing backups and restores; etc.
- Ensures
technology documents/certificates such as product registrations, SSL
certificates, maintenance agreements, service contracts, etc. related to
technology operations and/or technology services are evaluated, updated and
processed.
- As
needed and appropriate but no less than annually, provides written technology
policy guidance to managers, supervisors, staff and consumers/participants.
- Performs
routine preventive maintenance on hardware and software.
- Analyzes
technology requirements and develops functional specifications.
- Conducts
comparative analysis and competitive bidding when necessary.
- Assists
staff in understanding and using technology; conducts regular staff technology
presentations and trainings.
- Presents
and implements technological alternatives to streamline functions and improve
productivity.
- Manages
technology inventory to include procurement and disposal.
- Ensures
compliance with all software licensing agreements.
- Manages
and safeguards software media and associated licenses.
- Tracks
software versions.
- Maintains
centralized software use log.
- Develops
annual technology goals and detailed plans for goal accomplishment.
- Creates
and maintains LAN/WAN maintenance logs.
- Responsible
for the discovery, mitigation and documentation of information technology
risks. Responsible for the completion of
monthly risk management reports.
- Ensures
networks, workstations, operating systems and software applications are
operational; ensures hardware and software is patched and/or updated; ensures
all analog and broadband circuits are operational in accordance with vendor
specifications.
- Ensures
for the availability, continuity and security of data and information
pertaining to the organization.
- Prepares,
maintains and tests a technology disaster recovery plan.
- Develops
and maintains an excellent working relationship with other organizations,
ensuring the organization is well received and presented professionally and
positively.
- Respects
confidentiality in discussing consumer/participant, staff, volunteer and
organizational matters; also maintains confidentiality of organization,
project, fiscal and personnel related information.
- Maintains
knowledge on current technology by reading technology periodicals, evaluating
new technologies and attending trade-shows, technical seminars and training
sessions.
- Develops
and manages technology budget and monitors and approves related
expenditures.
- Reviews
and approves cost pool expenditures.
- Prepares
reports for workshops, seminars, conferences, meetings and trainings attended
pertinent to the efficient dispatch of duties; overnight travel occasionally
required.
- Reports
to work regularly and on time.
- Ability
to travel to the Southside and the Peninsula to perform IT functions for all
HRCAP sites.
- Assists
in other duties as needed and directed.
Requirements
INFORMATION
PRIVACY AND SECURITY
This associate may have
access to Confidential Information (CI) and is required to be familiar with the
HRCAP’s Privacy policy related to the handling of CI, and follow all related
procedures required to protect the privacy and security of CI.
QUALIFICATIONS
Demonstrated oral and written communication skills as well as proven
presentation skills; Moderate to advanced computer literacy including
proficiency using word processing, presentation, and spreadsheet applications.
- Associate’s degree in
Information Technology, Computer Science, or related field (or equivalent
experience). Bachelor degree preferred.
- 3+ years of experience in IT
operations, infrastructure management, or related roles.
- Working knowledge of
networks, servers, cloud platforms (e.g., Azure, AWS), and IT service
management.
- Experience with ITIL
practices and service management frameworks.
- Strong troubleshooting,
analytical, and problem‑solving skills.
- Excellent communication and
stakeholder‑management abilities.
- Criminal and record check and
Child Protective Services registry required.
Preferred
- ITIL, CompTIA Network+,
Security+, or similar certifications.
- Experience in a multi‑site or
distributed environment.
- Experience supporting
operationally intensive organizations (manufacturing, logistics,
healthcare, etc.).
KEY COMPETENCIES
Operation discipline
Customer service mindset
Process improvement
Risk awareness and migration
Cross-department
collaboration
CERTIFICATES, LICENSES,
REGISTRATIONS
Current state driver’s license,
proof of current auto insurance coverage, satisfactory driving record and
working vehicle required.
Benefits
Hampton Roads Community Action Program (HRCAP)
offers a comprehensive benefits package for full-time employees, effective the
first day of the month following your hire date. Benefits include:
· Paid Time Off:
o 10
days of annual leave per year (accrued bi-weekly) for the first five years
o Sick
leave accrued at 5 hours per pay period
o 1
paid day off annually for your birthday
o 11
paid holidays, including major federal holidays
· Health & Wellness:
o Medical,
dental, and vision insurance available for employees and dependents
o HRCAP
covers 75% of health insurance premiums
o Coverage
begins the first of the month after hire
o Pre-tax
premium deductions via Section 125 Plan
· Retirement:
o 403(b)
retirement plan with a dollar-for-dollar match up to 3% after one year of
service
Additional details are provided in
the HRCAP Employee Handbook and Summary Plan Documents.