IT Technician - Onsite
Wire Experts Group Inc.
Naples, FL
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Artificial Intelligence (AI), Best Practices, Business Intelligence, Cloud Computing, Communication Skills, CompTIA A+, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Electromagnetism, Hardware Administration, Help Desk, Identify Issues, Implants, Information Technology & Information Systems, Internet Security, Lifting Equipment, Maintain Compliance, Medical Equipment, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Multiplatform/Cross-Platform, Multitasking, Network Routers, Network Security, Network Switching, On Site Support, Organizational Skills, Policy Development, Power BI, Printers, Process Improvement, SQL (Structured Query Language), Safety/Work Safety, Security Compliance, SolidWorks, Team Player, Technical Support, Time Management, User Account Administration, VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), VoIP (Voice over IP)
LOCATION
Naples, FL
POSTED
Today
Job Title: IT Technician – On site
| Department:IT Reports To: IT Manager Employment Type: Full Time Shift: Day | Location: Naples, FL FLSA Status: Exempt Revision Date: 05/13/2026 Application Deadline: Ongoing until filled |
Description: The IT Technician is responsible for providing day-to-day technical support and maintaining the organization’s IT systems and infrastructure. This role supports co owners with hardware and software issues, manages user accounts, and ensures the reliable operation of network, server, and cloud environments. The position also plays a key role in maintaining cybersecurity standards, troubleshooting system issues, and improving overall IT efficiency through user training and process improvements.
The ideal candidate is a customer-focused, detail-oriented professional with strong technical knowledge across Microsoft environments, networking, and infrastructure systems. Success in this role requires the ability to work independently, manage multiple priorities, and collaborate effectively to deliver reliable and secure IT services.
Key Duties & Responsibilities:
Essential functions include the following; however, other duties may be assigned:
- Support users with hardware and software (such as Windows, Office365/Team/Sharepoint/OneDrive, Power BI, Eci M1, Solidworks) issues.
- Manage user accounts across different platforms.
- Manage and maintain infrastructure, both hardware (switches, routers, servers) and software (VMWare, Veeam, Windows, Azure, SQL, Papercut)
- Actively defend our network against threats and ensure compliance with established security policies and best practice.
- Ensure high level of customer satisfaction by clarifying customer needs and ensuring they are met.
- Reduce frequency of common help desk support issues through education/training of end users or through recommendation to management of potential areas of development.
- Great Communication and customer service skills.
- Strong organizational and time management skills.
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Experience supporting Microsoft environment, both on-prem and cloud.
- Experience troubleshooting issue locally and remotely.
- Experience with VLAN, VoIP, switches, routers, and VPN.
- Experience with RDP is required, Parallels RAS is a plus.
- Experience with Defender for end point, Intune, and other security EDR, XDR is a plus.
- Knowledge of SQL, BI or AI platform is a plus.
Qualifications:
- Associates degree or higher, preferably in IT.
- Prefer 2 years experience in IT support.
- Professional IT certifications (such as Microsoft or Comptia) are a plus.
Physical & Environmental Requirements:
- Ability to read screens, labels, and diagrams
- Ability to lift and carry equipment such as computers, monitors, printers, typically between 25-50 lbs
- Ability to work for long periods in a sitting position
- Comfortable working in tight or confined spaces (e.g., under desks, server racks)
Work Environment & Safety Notice
This role may require working near industrial equipment that can generate electromagnetic fields (EMF). Exposure to electromagnetic fields (EMFs) may affect certain implanted medical devices. We are committed to providing a safe workplace. If you believe you may need an accommodation to perform the essential functions of this job, please let us know during the application process or at any time.
Additional Comments:
Those that excelled at this position in the past have had the following qualities, characteristics, or traits:
- Exceptional work ethic and dedication to their company, and able to follow the Company Core Values.
- Comes to work every day with a great attitude. Thinks like an owner.
As required by the Americans with Disabilities Act reasonable accommodations may be made to qualified applicants and/or employees to perform essential job functions.
Wire Experts Group/Pelican Wire/Rubadue Wire is an equal opportunity employer. Applicants and/or employees will be provided equal opportunity without regard to age, race, religion, sex, sexual orientation, gender identity, color, disability, veteran tatus, national origin or any other protected characteristic.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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