Job Focus: Under close supervision, coordinates and communicates with internal team members. Initiates and maintain customer support for computer software and application services. Installs and maintains workstations according to established specifications. Troubleshoots problems, provides end-user assistance and basic computer training if needed
UBTech Guiding Principles for Employee:
As a UBTech professional I will:
Knowledge, Skills and Abilities Required:
Ability to communicate professionally and effectively, both orally and in writing
Ability to effectively and efficiently respond to the UBTech customers
Ability to give competent software/hardware support to an enterprise level multi-user computer network
Skills in the Windows operating system, configuring, and troubleshooting
Skills in customer support for computer software and application
Ability to perform duties requiring moderate physical strength
Ability to lift and move items up to 50 pounds
Ability to bend, stoop, lift, climb, with a full range of movement
Ability to work with diverse stakeholders; including educators, employers and community
Ability to understand and respond to the dynamics of a complex, multi-faceted environment
Possess organizational skills to effectively facilitate the day-to-day operations
Ability to work independently and in a team environment. Must be able to adapt and work effectively under pressure
Ability to provide excellent Customer Service
Responsibilities and Tasks:
Maintains information technology equipment for the college campus
Manages and provides technical assistance to staff regarding hardware and software
Installs and configures workstations according to college specifications
Tests network components/applications to ensure that users can access applications on networks
Installs hardware and software upgrades according to established specifications
Installs predetermined and customized configurations to assure maximum end user satisfaction
Consults with appropriate vendors to resolve technical issues as needed
Initiates, coordinates and/or maintains customer support for computer software and application services to include installing, upgrading, and troubleshooting software
Identifies and resolves problems and restores service to the user in a timely and efficient manner with minimum disruption to the user
Responds to initial on-site requests for assistance and resolves in an effective manner
Repairs and maintains computers in proper and effective working condition; develops and implements preventive maintenance program and schedule
Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to internal customers
Communicates with staff and obtains all required information necessary to determine and address their specific needs
Explains procedures or materials or provides supplemental information
Performs other duties as assigned.
This is a part-time/non-exempt, non-benefited position.
Work Location: Roosevelt Campus
Minimum Qualifications:
Understanding of computer operations.
Demonstrated competencies in the Windows operating system, configuring, and troubleshooting
Demonstrated ability to maintain excellent customer relations
Demonstrated ability to follow various processes and procedures
Must successfully pass criminal background check
Valid driver's license
At UBTech, we hire really great people. That's why we're always looking for people who are bright, bold, collaborative, and interested in helping change student's lives. The kind of people that let their passion and work speak for itself.