Job Description
Location: Carrollton, TX
Type: Full‑time role with standard business hours
Reports to: Director of Information Technologies
What We Offer You
- Competitive pay
- Performance‑based bonus opportunities
- Comprehensive health, dental, and vision insurance
- Additional supplemental benefits (life insurance, disability, accident, etc.)
- 401(k) with company match
- Generous paid time off (PTO/Sick)
- Clear career growth and advancement opportunities
- A supportive and vibrant company culture
- Many more employee perks and benefits
Job Summary
The IT Technician (Tier 2) provides advanced technical support for enterprise‑level users across Cantex Continuing Care Network. This role serves as the escalation point for issues unresolved by Tier 1, diagnosing and troubleshooting complex software, hardware, and network problems. The Tier 2 Technician supports Windows 10/11 systems, Azure AD, Office 365, and various clinical and business applications. Responsibilities include remote support, on‑site visits, system configuration, hardware repair coordination, and knowledge base documentation. This position follows an 80/20 workflow: 80% remote support and 20% on‑site support.
Numbers & Facts
| Location | Carrollton, TX |
| Industry | Accounting and Auditing Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1992 |
| Website | http://www.cantexinc.com/index.php |
About Company
CANTEX INC. is a national manufacturer of nonmetallic electrical conduit, fittings, accessories, utility and communications duct and residential switch and outlet boxes. Our eight (8) manufacturing facilities and three (3) distribution centers are strategically located to provide fast efficient delivery for our distributors.
CANTEX PVC Products had its beginning over 40 years ago as a division of a national corporation in the utility and building construction industry. The Plastics Division grew steadily in size and importance. Its product lines expanded into several major categories before focusing the company strictly into the electrical and communications markets in 1999.
Skills
- Dental Insuranceunmatched
- Documentationunmatched
- Employee Benefitsunmatched
- Hardware Repairunmatched
- Information Technology & Information Systemsunmatched
- Knowledge Baseunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Vision Planunmatched
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