IT Technician

Job Title: IT Technician Help Desk

We are looking for a skilled Help Desk professional to join our team in White GA 30184 USA. As a company committed to excellence, we need someone who can provide exceptional support to our clients and ensure their satisfaction.

Roles and Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Escalate complex issues to the appropriate team for resolution
- Document support requests and resolutions in our ticketing system
- Provide timely updates to customers on the status of their requests
- Collaborate with other teams to improve our products and services
- Identify trends in support requests and provide feedback to improve our processes
- Maintain a high level of customer satisfaction through effective communication and follow-up

Experience Level:
Preferred experience level is 3 to 5 years.

Desired Skills:
- Strong problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Familiarity with help desk software and ticketing systems
- Knowledge of common hardware and software applications
- Experience with remote support tools
- Ability to prioritize and manage multiple tasks simultaneously

Employment Type:
Temp to Hire.

Company Description: 'TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.'