Ampcus Incorporated logo

IT - Technology Architect | Network | Contact Center Communication Protocols

Ampcus Incorporated
  • Richardson, TX
  • Instant Apply
8 days ago

Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Band

Technical Project Manager – Contact Center Programs / JL6

Work Location

Richardson, TX. 75082

Contract Duration

12 Months

Skill Set

  • Google CCAI/Dialog Flow
  • Contact Center technologies
  • PMP
  • Scrum

Role: Technical Project Manager – Contact Center Programs

  • Lead complex contact center initiatives with strong technical acumen.
  • Engage senior/executive client leadership and manage matrixed teams effectively.
  • Communicate confidently and operate independently with minimal guidance.
  • Simplify complex concepts into clear presentations for leadership.
  • Strong understanding of AI-driven contact center solutions.

Experience

  • 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
  • PMP or Agile/Scrum certification is a plus.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities. 

Numbers & Facts

LocationRichardson, TX
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttp://www.ampcus.com

About Company

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

Skills

  • Agile Programming Methodologiesunmatched
  • Artificial Intelligence (AI)unmatched
  • Business Servicesunmatched
  • Call Center Managementunmatched
  • Call Centersunmatched
  • Communications Protocolsunmatched
  • Consultingunmatched
  • Customer Experienceunmatched
  • Leadershipunmatched
  • Project Management Professional (PMP)unmatched
  • Project/Program Managementunmatched
  • Scrum Project Management and Software Developmentunmatched
  • Team Lead/Managerunmatched
  • Technical Leadershipunmatched

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