IT Tier 1 Monitoring Specialist - Gaming Platform (Day Shift)($17/HR)

Position Overview

We are seeking a reliable and detail-oriented IT Tier 1 Monitoring Specialist to support a regulated online gaming platform. This role is responsible for real-time system monitoring, responding to alerts, and providing first-level support through chat and basic troubleshooting.

This is a day shift position (7:00 AM- 7:00 PM) operating on a rotating schedule (3 days one week, 4 days the next). Ideal candidates are dependable, quick learners with strong attention to detail and a solid employment history.

Key Responsibilities

• Monitor gaming platform systems, dashboards, and alerts in real time
• Identify, triage, and escalate issues according to defined procedures
• Provide Tier 1 support via chat, including basic troubleshooting and issue documentation
• Maintain accurate logs of incidents, actions taken, and resolutions
• Follow operational and regulatory procedures for legalized gaming environments
• Communicate clearly with internal teams regarding system status and issues
• Ensure timely response to alerts and operational anomalies

Shift Details

• Hours: 7:00 AM - 7:00 PM
• Schedule: Rotating 12-hour shifts (3 days one week / 4 days the following week)
• Includes weekends and holidays as part of the rotation

Qualifications

• Strong attention to detail and ability to stay focused during extended monitoring periods
• Basic technical aptitude (understanding of systems, alerts, or IT environments preferred)
• Clear written communication skills (chat-based support)
• Ability to follow documented processes and escalation paths
• Comfortable working independently in an overnight environment

Experience Requirements

• Prior experience in IT support, monitoring, help desk, or technical operations is a plus-but not required
• Candidates from retail, customer service, hospitality, or other fast-paced industries are encouraged to apply
• Must demonstrate a strong and stable work history:
  • No more than 3 jobs within the past 6 years
  • Proven reliability and commitment in previous roles

Additional Requirements

• Must be able to pass a federal background check

Preferred Traits

• Dependable and punctual
• Calm under pressure
• Strong problem-solving mindset
• Team-oriented with a collaborative attitude
• Willingness to learn and grow within IT and gaming operations

Why Join Us?

• Entry point into IT and gaming technology operations
• Structured schedule with built-in days off
• Opportunity to gain experience in a regulated, high-demand industry
• Supportive team environment with training provided

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.