IT Tier 2 Support Technician (POM to include Classroom + Mil Support, Service Desk, & RSS)

Goldbelt, Inc.

Monterey, California

JOB DETAILS
SALARY
$58,240–$65,520 Per Year
SKILLS
Administrative Skills, Analysis Skills, Apple Macs, Asset Management, Background Investigation, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA Security+, Computer Security, Configuration Management, Customer Support/Service, Equipment Maintenance/Repair, GSEC - GIAC Security Essentials Certification, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Internet Security, Interpersonal Skills, Logistics, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Network Operations Center, Online Training, Operating Systems, Problem Solving Skills, RSS (RDF Site Summary), Root Cause Analysis, SSCP - Systems Security Certified Practitioner, Secret Clearance, Technical Support, Testing, Time Management, iOS
LOCATION
Monterey, California
POSTED
1 day ago
Overview:

Please note that this position is contingent upon the successful award of a contract currently under bid.

 

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. 

 

Summary:

The IT Tier 2 Support Technician will provide troubleshooting & assistance w/ classrooms equipment mage/repair classroom equipment; & simulate/recreate issues to resolve operating difficulties.

Responsibilities:

Essential Job Functions:

  • Duties include service desk support for all users, IT related assets, datacenter, network, and IT supply request.
  • Must be able to identify core and root cause with ability to restore service, correct issues, image/reimage assets, and other duties as assigned.
  • Document, track, monitor, and escalate problems to ensure a timely resolution.
  • Provides telephone or office support services to include advanced OS, intermediate account, advanced software, & intermediate hardware support. Deploy Mac, Windows & iOS images to devices.
  • Mobile Device Mgmt. (MDM), Client Configuration Mgmt., End User Support. Duties will include installation & maintenance during or after-work hours, troubleshooting (includes warranty/RMA).
  • Support IT Supply Technician as assigned
Qualifications:

Necessary Skills and Knowledge:

  • Knowledge of macOS, Windows, iOS, & Active Directory.
  • Familiar w/ Ivanti Management Suite (or equivalent ITSM Platforms, & Windows imaging.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

Minimum Qualifications:

  • Associate’s degree from an accredited college or university
    • Substitute w/ 3+ years of experience
  • Training, Certifications, EXP, & Clearance Requirements:
    • IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE/SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Cert. Mac Tech.
  • Experience w/ asset tracking & management.
  • Secret Clearance

Pay and Benefits

The salary range for this position is $58,240.00 to $65,520.00 annually. 

 

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

 

About the Company

G

Goldbelt, Inc.

Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.

Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.

The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Other/Not Classified
FOUNDED
1974
WEBSITE
http://goldbelt.com