IT Trainer/Content Developer

Job Title: IT Application Trainer
Location: Atlanta, GA (Hybrid) – Preference for candidates local to Atlanta Metro area
Contract Duration: Through 2028

Job Overview:

This role involves a hybrid work schedule and includes frequent travel within Georgia. Candidates must be highly organized, communicative, and experienced in instructional design, content development, and adult education techniques.

Responsibilities:

• Conduct classroom-based and virtual training on desktop, web, and mobile IT applications.
• Travel to GDOT offices in various districts to provide in-person training.
• Identify training needs, develop course content, and coordinate schedules with users.
• Publish training offerings and maintain records within Learning Management System (Oracle/Workday).
• Develop and maintain training content including manuals, quick reference guides, videos, and computer-based training.
• Engage subject matter experts to ensure training materials meet technical accuracy.
• Facilitate third-party/vendor-led trainings as needed.
• Track and report performance indicators, learner completions, surveys, and feedback.
• Participate in IT rollouts and product launches by supporting user acceptance testing and training.
• Ensure compliance with policies and procedures, including travel expense submissions.

Required Qualifications:

• Bachelor's degree in communications, IT, teaching, or related field OR
  • Associate's degree + 2 years of IT experience OR
  • IT Certifications + 4 years of IT experience
• 4+ years of experience in IT technical training or IT support
• 5+ years of strong verbal and written communication and presentation skills
• Proficiency in Microsoft Office and Office 365
• Flexibility to travel within Georgia regularly for onsite training sessions
• Experience conducting training for adult learners
• Ability to manage time, prioritize tasks, and travel logistics effectively

Highly Desired Skills:

• 4+ years developing role-based training content for IT systems
• 2+ years instructional design experience (storyboarding, scripting, visual design)
• Experience with Adobe Captivate, TechSmith Camtasia, and/or Articulate 360/Storyline
• Experience delivering training through Microsoft Teams
• Experience managing training records in an LMS (Workday/Oracle preferred)

Nice to Have:

• Familiarity with ServiceNow
• Experience with Oracle or Workday LMS platforms