IT Trainer

American Technology Consulting

Richmond, VA

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JOB DETAILS

SKILLS

Adult Learning, Analysis Skills, Best Practices, Coaching, Communication Skills, Computer Hardware, Computer Skills, Computer Software, Conflict Resolution, Content Delivery/Distribution, Detail Oriented, Disease Prevention and Control, Driver's License, HIPAA (Health Insurance Portability and Accountability Act), HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Department, Help Desk, Identify Issues, Information Technology & Information Systems, Instructional Design, Interpersonal Skills, Leadership, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Office Management, Organizational Skills, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Public Health, Servant leadership, Software Administration, Strategic Planning, Team Lead/Manager, Team Player, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Richmond, VA

POSTED

30+ days ago

The agency has a need for a trainer with Information Technology related skills to assist VDH, local health district employees, and sub-recipient sites within the HIV Care Services Program, Provide Enterprise. JOB DESCRIPTION: The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role. The Virginia Department of Health (VDH) is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed). Under supervision, the incumbent will: · Determine skill gaps and training needs in consultation with district, regional, and OIM staff. · Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users. · Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals. · Create and curate training materials. · Deliver trainings and offer follow-up support for ongoing learning. · Provide help-desk support. · Coach staff through troubleshooting computer hardware and software issues. · Using deep program subject matter expertise, advise staff regarding program workflow best practices. · Travel to deliver on-site training, as deemed necessary. · Deliver online, web-based training on both a scheduled and as-needed basis. · Provide office hours for impromptu training requests. MINIMUM REQUIREMENTS · Education preferred: Bachelor’s degree in Education, Management Information /Systems, Communications, Business or a related field. · Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion. · Knowledge of adult learning and instructional design. · General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. · Experience leading building of training materials such as videos, presentations or job aids. · Experience troubleshooting hardware and software – hands-on or from a helpdesk. · 4+ Years of related professional experience. · 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.). · Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve. · Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with. · Must be a self-starter and a team player with a positive attitude. · Ability to coach and influence internal key stakeholders. · Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies PREFERRED QUALIFICATIONS: Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following: · Knowledge and experience working with a local health department or Virginia Department of Health; · Knowledge of the Ryan White HIV Part B Program; · Experience using Provide Enterprise System is highly desired for this position; · Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills; · Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word); · Strong interpersonal and communication skills (both verbal and written); · Strong attention to detail and the ability to manage multiple projects; · Knowledge and application of guidelines for HIPAA; · Skill in establishing rapport and having empathy with clients. · Ability to contribute to a team-based approach focused on patient care. · Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals. · Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and · Contract Agency will address any disciplinary issues related to time and attendance or performance. Occasional travel may be required; candidate must have a valid driver’s license. Hybrid work accommodation at least one day a week in the office

About the Company

American Technology Consulting

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