IT Trainer

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for an IT Trainer III to deliver technology training and support to employees across the organization. This role provides instruction in both classroom and in-clinic settings in four main areas: Desktop Applications, FHCSD Practice Management Software and the functions they enable, Policies and Procedures, and Security/Privacy. The IT Trainer III is also responsible for performing technical writing in the development of user guides and the documentation of systems. As an experienced professional, the IT Trainer III serves as a subject matter expert, has knowledge of applied theory in practice, independently manages the full scope of associated responsibilities, and analyzes complex and diverse issues and develops solutions.

Responsibilities:

• Assesses learner performance and competence. Monitors, evaluates and reviews the quality, effectiveness, and user satisfaction with training. Communicates learner experiences back to software developers for improvement. Continually seeks to improve training programs and processes to adapt to user needs.
• Completes all required documentation and records accurately, in a timely manner, and thoroughly in accordance with department standards. Performs reporting and Quality Assurance as assigned.
• Develops training materials and programs. Designs or identifies course materials (individual/class room/eLearning) and documentation to support users. Collaborates with assigned departments to complete training needs analysis and to develop training to address specific needs of a function and/or department. Establishes schedules and delivery of training to best meet the needs of learners.
• Performs other duties as assigned.
• Provides technical assistance as needed.
• Trains end users in a variety of IT and/or Enterprise System related subjects, using a variety of methods (classroom, individual, eLearning, etc.). Train users in the proper use of the FHCSD software/IT infrastructure, processes, policies and procedures, and administrative data used in practice (such as ICD-9/10, SNOMED CT, Lexi-Comp, etc.). Develop staff to become more efficient through training/learning and reduce or eliminate manual efforts.

Requirements:

• 2 years of experience in information systems and end user assistance.
• Bachelor's degree in Computer Science, Information Systems, or related field.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Ability to clearly communicate computer concepts to users of all computer literacy levels, in order to effectively perform user assistance and training
• Ability to cope and manage change, and to assist others in doing the same.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Bilingual in English/ Spanish preferred.
• Exceptional interpersonal and customer service skills.
• Exceptional written and verbal communication skills, including ability to communicate effectively with employees with a wide range of technology skills.
• Knowledge of adult education techniques, practices, and tools, specifically related to technology training.
• Knowledge of Internet technologies; Desktop Technology; Health Care Information Technologies.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Rewards:

• Job type: Regular Full Time

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

22.04 - 33.12

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.