IT Training and Development Specialist (hybrid-remote)

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).

Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.

Specific duties include (but are not limited to):

Facilitate meetings

Administers training for end users and other trainers

Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users

Identify training needs based on new system functionalities and/or changes in workflow or business processes

Produce instructional or training videos and documents for use in support of training

Provides services such as scheduling of training, maintaining records, setting up/checking equipment

Develop change management plans for transition to new or upgraded systems

Documents business processes and create instructional documents for users of new or upgraded systems

Track and report on system changes

Entry Qualifications:

High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.)

Essential Qualifications:

Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems

Accountability

Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals

Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision

Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership

Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams

Experience training on software applications or large-scale system implementations

Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio.

Experience using SharePoint or similar software for sharing documentation

Experience testing and coordinating testing of new installations and system upgrades

Experience producing training or instructional videos and documents

Priority Consideration:

Technical Writer certification

Experience testing and coordinating testing of new installations and system upgrades

Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio.

Experience developing adequate training or instructional materials for end users

Experience using SharePoint or similar software for sharing documentation