IT User Support Specialist

Department

ONSITE SUPPORT (UA-CONS-IUBLA)

Department Information

Join Our Team at Executive and Internal Technology Support (EITS)

At EITS, a division of University Information Technology Services (UITS), we empower success by delivering cutting-edge technology, tools, and services. UITS plays a vital role in supporting Indiana Universitys (IUs) mission of excellence in research, teaching, outreach, and lifelong learning.

About EITS

EITS provides 24/7/365 IT support across IU campuses, specifically for high-profile executives and their teams, including:

• The President, Executive Vice Presidents, and Vice Presidents
• University General Counsel
• Office of the IU Indianapolis Chancellor
• IU Board of Trustees

Additionally, we offer comprehensive technical support for internal UITS staff at Indiana University Bloomington (IUB) and Indiana University Indianapolis (IUI).

Join us and contribute to a dynamic environment where technology meets innovation, and a persons skills help shape the future of IU.

Job Summary

Department Specific Responsibilities

• Provides white-glove IT support to executives, senior leadership, and VIP users.
• Configures, deploys, maintains, and replaces executive computers, mobile devices, and peripherals.
• Provide onsite and remote support for executive meetings, presentations, and events.

General Responsibilities

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
• Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• May provide informal and formal training to faculty staff and students on information technology.
• Adheres to documentation standards (issues, resolutions, updates/changes).

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelors degree (preferably in computer science or related field.)

WORK EXPERIENCE

Preferred

• Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Friendly and service-oriented.
• Excellent organizational skills.
• Sound understanding of network fundamentals, and understanding and application of existing industry best practices.
• Knowledge and skill in recent Microsoft Office suite.
• Familiarity with recent Microsoft Windows and Macintosh client Operating System (OSes), Exchange, common email clients.

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana 47405

This position is eligible for a hybrid schedule (mix between 1 remote workday and 4 in-person workdays), subject to change in the future based on university policy and business needs.

Advertised Salary

$55,160.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Click here to learn more about Indiana Universitys Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support

Telephone: 812-856-1234