Job Description
Position Summary
Provide frontline technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. The role ensures smooth day‑to‑day technology operations by responding to service requests, maintaining computer systems, installing and configuring equipment, and supporting business applications. The IT Support Specialist must also document solutions, escalate complex problems to higher‑level teams, and contribute to system improvements through proactive monitoring and maintenance. Success in this role requires strong communication skills, the ability to translate technical concepts into clear, practical guidance for users and an eagerness to take initiative to improve processes and solve problems.
Essential Responsibilities
Provides end-user desktop support via remote support tools, phone calls and in person visits.
Actively listen to understand customer needs and adapt communication methods to the customer (phone, tickets, chat).
Creates, reviews, and completes help desk tickets in an efficient manner, writing clear, detailed notes within tickets.
Ensure tickets are resolved within defined SLA's.
Set up, configure, and install new workstations, laptops, software, and peripheral devices.
Track and maintain inventory of IT hardware assets and software licenses.
Create, update, and maintain Standard Operating Procedures (SOPs), knowledge base articles, and user guides.
Train users on new software, hardware, and best practices for maintaining IT security.
Analyze and resolve hardware, software and network issues.
Work with other IT staff, managers, and external vendors to resolve complex issues.
Assists with system administration tasks, including server upgrades, updates, patches, deployments.
Coordinates with vendors as applicable to execute projects.
Onboarding and offboarding users (Windows, email accounts, and other business applications).
Take detailed notes of work performed before escalating tickets when required.
Performs other duties as assigned.
Numbers & Facts
| Location | Zeeland, MI |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Website | http://srsdistribution.com |
About Company
SRS Distribution Inc. has the strongest national network of independent roofing distributors with the most talented team of people working together to deliver the industry's best products and services. We have hundreds of locations in 44 states and continue to grow year-over-year. Our website has the latest list of branches.
In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly-motivated and engaged employees operating in an entrepreneurial culture. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. SRS is a private company sponsored by Leonard Green & Partners and Berkshire Partners LLC, while being led by a management team of industry veterans. Find out more at www.srsdistribution.com.
SRS believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas that we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Typical Opportunities:
Branch Operations
- Branch Management
- CDL Driver
- Inside Sales (Sales Administration)
- Warehouse Personnel
- Roof Top Loader/Striker
Branch Outside Sales
- Territory Management
Corporate
- Administration
- Accounting and Finance
- Fleet
- FP&A
- Financial Services
- Human Resources
- Information Technology
- Legal
- Marketing
- Pricing
- Procurement
- Safety
University Programs
- Management Trainee
- MBA Leadership Development Program
- Summer Internship
Benefits:
Health
- Choice of medical plans (includes a wellness plan and telemedicine)
- Vision Plan
- Choice of dental plans
- Basic Life Insurance paid by SRS
- Employee Assistance Program (EAP)
- Additional Life Insurance for employee and members of family available
- Short-Term Insurance available
- Long-Term Insurance available
Financial
- 401(k) Retirement plan with an opportunity for company match
- Compensation plans that include a competitive wage and bonus opportunities
- Paid weekly for all salaried and hourly employees
- Flexible Spending Account
- Dependent Care FSA
- Pre-Paid Legal
- Identity Theft
- Discounts on our products
- Vendor discounts
Paid Days Off
- Paid vacation
- Paid birthday
- Paid holidays
- Paid day of giving
- Personal time off after 1st year
- Jury duty
- Bereavement pay
Can’t put a price tag on these benefits
- Training and development, because we believe in hiring from within.
Fun events at corporate and branches.
Skills
- Analysis Skillsunmatched
- Best Practicesunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Computer Securityunmatched
- Computer Systemsunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Inventory Managementunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Maintenance Servicesunmatched
- Microsoft Windows Operating Systemunmatched
- Needs Assessmentunmatched
- Onboardingunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Software Licensesunmatched
- Software Patchesunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
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