CHANDLER UNIFIED SCHOOL DISTRICT JOB DESCRIPTION
CLASSIFICATION: SUPPORT PROFESSIONAL
JOB TITLE: INFORMATION TECHNOLOGY USERS SERVICES MANAGER
CALENDAR: 2611E (12 MONTH)
SALARY: GRADE 125
Job Goal:
Responsible for overseeing, supporting, and securing the district's technology services. Ensures the secure and effective operation of all computer systems, related applications, hardware, and software while managing technology initiatives, user support, and IT projects. Supervises Help Desk Services, Field Service Technicians, and System Developers to deliver efficient, high-quality, and professional IT services district-wide.
Minimum Qualifications:
- Bachelor's degree preferred or equivalent coursework in a related field
- Four or more years of experience in system administration
- Understanding of writing SQL queries and stored procedures
- Strong project management and analytical skills
- 2 years of experience in teamwork and collaboration, with the ability to organize and coordinate the work of others, preferred
- Excellent verbal and written communication skills with strong attention to detail
- Understanding of student information and business software
- Proficiency in Office products and core software loaded onto standard desktops
- Certifications such as CompTIA, A+, or CCNA are preferred
- Knowledge of computer hardware, including printers, scanners, and peripheral devices
- Valid Arizona Driver's License with the ability to travel between sites
- Must possess a valid Level One IVP Fingerprint Clearance Card before employment start date
- Knowledge of and adherence to all policies, regulations, and rules
Core Job Functions:
- Supervise Help Desk, Field Service Technicians, and/or System Developers to ensure timely technical support for network, software, and hardware issues
- Troubleshoot and resolve hardware, software, and network issues as needed
- Manage user requests by analyzing problems and providing appropriate solutions
- Monitor and improve processes, including documentation and user training
- Develop reports on service requests, system performance, and trends, providing recommendations for improvement
- Train staff on support procedures, ensuring high-quality service and adherence to standards
- Plan, organize, and direct the work of Field Service Technicians, managing projects and technology resources for district initiatives
- Oversee database administration, application support, and system integrations
- Supervise installation, configuration, testing, and maintenance of software, hardware, and IT peripherals
- Support the development and deployment of enterprise systems across the district.
- Safeguard IT assets by implementing disaster recovery, backup procedures, and information security policies
- Develop and enforce standards for coding, testing, documentation, and application performance.
- Provide leadership, coaching, and training to manage staff performance and professional growth
- Lead technology planning and decision-making, including software acquisitions and system improvements
- Collaborate with user groups to analyze business specifications and align IT resources with district needs
- Promote communication and collaboration across IT teams to improve application and data performance
- Ensure adherence to state and federal regulations for data security and confidentiality
- Maintain confidentiality of protected student and staff information
- Stay current with industry trends by attending workshops, reviewing publications, and networking
- Perform other duties as assigned to meet the district's technology goals
Core Values:
Excellence in all we do. No matter how large or small, we value excellence in all parts of this organization. Excellence is a value, a quality, and our most important product.
Equity and fairness in all things. Education is the great leveler, and we intend for all our students, staff and patrons to have the opportunity, tools, and ability to succeed and excel.
Collaboration is an effective decision-making model as well as an effective morale-enhancing model.
Integrity is simply non-negotiable. Honesty, integrity, and reliability are the foundations of our organization.
Efficiency is the essence of being a good steward of public trust. Our community supports us because we continually demonstrate our ability to produce the very best by carefully using the resources available.
Professional Qualities:
- Promote positive interactions with colleagues.
- Promote positive interactions with students, parents, and community members.
- Be responsible, reliable, and punctual.
- Be flexible and adaptable to change.
- Positively accept direction.
- Direct constructive criticism toward improving the district.
- Exercise positive problem-solving behavior and conflict resolution skills.
- Adhere to the dress code appropriate to the site and job.
- Share sensitive student and staff information on a need-to-know basis.
- Be a positive role model for students.
- Adhere to District and school rules and procedures.
Physical Requirements:
- Positions in this classification often require physical activities such as stooping, kneeling, crouching, standing, walking, and sitting.
- The job involves finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), and focusing ability.
- Employees may be exposed to travel, odors, dust, poor ventilation, workspace restrictions, and loud noises.
- The work may require lifting or exerting up to 40 pounds of force occasionally and up to 10 pounds of force frequently.
- Reasonable accommodation may be available for individuals with disabilities to perform the essential job functions.
Note:
The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the business needs of the department.