IT VIP Support Analyst

The opportunity

Delaware North is hiring a full-time IT VIP Support Analyst to join our team at our global headquarters in Buffalo, New York. As an IT VIP Support Analyst, you will be responsible for ensuring a seamless and reliable technology experience across both corporate and residential environments, minimizing disruption during high-impact meetings, travel, and daily operations. If you are seeking a role that provides career growth and a fast-paced work environment, apply to join our team!

Pay

Minimum - Anticipated Maximum Base Salary: $82,600 - $111,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Provide high-touch technical support to executive stakeholders and their teams across corporate, residential, mobile, and collaboration technology environments
• Conduct proactive health checks of devices, applications, connectivity, and collaboration tools to identify and resolve issues before they impact productivity
• Deliver concierge-level technology support by simplifying complex systems and ensuring a seamless user experience with professionalism and discretion
• Manage executive meeting and boardroom technology by ensuring audio-visual systems, conferencing platforms, and connectivity are fully operational and reliable
• Support high-profile meetings through real-time troubleshooting, issue resolution, and coordination with internal teams and third-party vendors
• Evaluate, test, and implement technology solutions for executive use in partnership with service delivery leadership
• Maintain detailed documentation of executive technology environments and ensure issues are tracked through full resolution
• Contribute to operational and strategic technology initiatives while assessing emerging consumer technologies to support executive and business needs

More about you

• Minimum of 3 years of related experience
• Advanced knowledge of MacOS, Windows 11, iOS, Android, and Office 365
• Experience with Crestron and Logitech systems is highly preferred
• Flexible schedule to support early morning or late evening executive meetings

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.