ITOT Support Engineer

We are seeking an IT/OT Support Engineer to provide hands -on technical support for Client's GxP Manufacturing and Quality environments. This role supports a complex, 24x7 mission -critical operation, delivering high -quality end user support across hardware, software, and manufacturing systems. The ideal candidate communicates effectively with both technical and non -technical users, contributes to documentation and training, and partners closely with Automation and Global IT/OT teams to support and standardize manufacturing operations.
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Key Responsibilities<\/b>
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• Provide onsite technical support for Windows, macOS, Linux, and mobile devices in GMP shop -floor and laboratory environments.
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• Support enterprise and departmental applications, including MES, DCS, and SCADA systems in collaboration with Automation teams.
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• Install, configure, upgrade, and troubleshoot software, operating systems, printers, and peripherals.
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• Support network connectivity including LAN, WAN, wireless, and VPN.
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• Manage user accounts, access rights, devices, and print queues in compliance with GxP standards.
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• Open, track, and resolve incidents and service requests using ServiceNow, meeting defined SLAs.
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• Document resolutions, workarounds, system changes, and FAQs to support knowledge sharing and compliance.
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• Coordinate issue resolution with site teams and corporate IT to ensure standard, compliant solutions.
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• Participate in on -call and after -hours support rotations as required.
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• Contribute to Manufacturing Operations Management initiatives and IT/OT process optimization.
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  Qualifications<\/b>
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  • 2–5 years of onsite and/or remote IT support experience in a regulated or enterprise environment.
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  • Working knowledge of Windows networking, TCP/IP, Ethernet, and basic infrastructure concepts.
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  • Strong customer service, communication, and teamwork skills.
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  • Ability to work under pressure in a 24x7, mission -critical environment.
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  • BS in Computer Science or related field preferred.
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  • Willingness to work onsite in Hillsboro, Oregon, including on -call and holiday coverage.
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    Company Benefits:<\/span><\/span><\/b> <\/span>Medical, Dental, Vision, Paid Sick leave, 401K<\/span><\/span>
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    If interested, please send your updated resume to <\/span>

    hr@dawarconsulting.com

    kavitha@dawarconsulting.com