ITSD - Business Systems Analyst I

Job Description Summary

Provides business systems process analysis, project management, training, and quality assurance services in support of court technology. Duties include analyzing and documenting business processes and systems with project teams to elicit and document current and future functional requirements, providing in-person support and training to judicial staff, performing software application testing and functional validations, and developing training materials on court software applications. This position requires the incumbent to have considerable initiative and the use of independent judgment to participate in and lead multiple priorities and projects.

This is a classified position that reports to the Manager, Business Systems Analysis & Reporting. The incumbent performs duties under general supervision and has no supervisory responsibilities.

Job Description

Salary Range: $57,637.00 to $69,160.00

Please upload your resume and cover letter with the application (REQUIRED).

This is an on-site position located at 240 N. Stone, Tucson AZ

No relocation assistance will be provided.

Please be aware that selected candidates for this position must be authorized to work in the United States and will need provide documentation of eligibility on the first day of employment.

The court does not provide any type of visa sponsorship.

A Bachelor's degree with a major in computer science, management information systems, or a related field and three (3) years of experience in business systems analysis or similar responsibilities; OR, any equivalent combination of experience and/or education approved by Human Resources.

Essential Duties:

• Conducts analysis of current business procedures and processes to identify improvement opportunities or align technology and practices to business changes.
• Participates in meetings and leads process mapping and requirements sessions with business owners to understand policies, work procedures, and operational methods and translate those into functional specifications.
• Performs analysis of business processes and business-to-system procedures in support of software development projects.
• Provides in-person services to judicial staff in support of the VIP service-delivery program for onboarding and in response to service tickets.
• Evaluates information systems and operating procedures for efficiency, accuracy and security.
• Reviews current documentation of procedures and interacts directly with customers to determine current, undocumented practices and processes, and validate user requirements.
• Documents data needs such as customer objectives, workflow, decision-making junctions, areas of redundancy in information flow, employee roles, assumptions, and statistics on the work performed.
• Develops new approaches to performing work including where technology and software can support new requirements.
• Writes software requirement specifications in support of recommendations, user needs and program functions.
• Performs project management duties for new system developments/implementations or changes to existing systems or applications which includes identification and management of tasks and task assignment to other team members.
• Determines and recommends improvements in current operating standards and implementation of system changes.
• Develops use cases/test plans/criteria and performs quality control analysis on applications including integration between the software, business processes, and partner systems.
• Develops customer documentation including quick reference guides, user manuals, and training materials in a variety of formats.
• Participates in the planning, developing, scheduling, and delivery of training for court systems.
• Coordinates the bundling and scheduling of code migration changes.

Additional Responsibilities/Duties:

• Responds to help desk tickets as assigned.
• Performs case management system security administration duties.
• Participates in special project initiatives.
• Performs other related duties and projects as assigned.

Knowledge of:

Must have:

• Project management skills to plan, coordinate, and lead multiple activities and projects, including tracking deadlines and results.
• Skills developing comprehensive use cases and test plans and performing and coordinating software regression testing.
• Skills performing business process analysis and creating business requirements documentation.
• Excellent overall communication skills verbally, in written form, and in delivering presentations.
• Ability to communicate effectively with a wide variety of users including judges, court management, and other team members and stakeholders.
• Ability to work independently and in a team environment.
• Analytical skills to effectively complete issue identification, resolution, and to thoroughly document complex system functionality and data flow models.
• Ability to translate new or modified business needs and requirements from the user community to other IT resources.
• Ability to create agendas, lead meetings, and follow-up on action items.
• Ability to provide support for application and system security, create, modify or disable user accounts; verify user security levels, and generate security reports.

Licenses and Certificates:

• Must have a valid Arizona Driver's License at time of appointment.

Physical/Sensory Items:

Typically performs duties in a court environment and may lift materials and/or equipment 20 lbs or less. Occasional after hours and weekend hours are required to support system implementations and deployments.

Benefits:

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer.

Please see the link below for a complete description of the offerings.

Pima County Benefits

Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. Current rates can be viewed here:

ASRS Contribution Rates

Education Reimbursement Program: The program will provide up to $5,250 per calendar year towards the cost of tuition, required books, registration fees, and laboratory fees. The Employee's lifetime maximum benefit would be for reimbursement of one Bachelor's degree and one Master's degree.

Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.