ITSM Change Process Manager

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Title: ITSM Change Process Manager
Location: Raleigh, NC 27609
Duration: 12 Months
Work Arrangement: Hybrid
Interview: Webcam
 
Job Summary
Seeking an experienced ITSM Change Process Manager to lead enterprise Change Management governance, oversee CAB/ECAB processes, and drive continuous improvement of ITIL Change Enablement practices. The role is responsible for managing the full lifecycle of IT changes, ensuring compliance, minimizing operational risk, and improving service stability through effective governance and ServiceNow automation.
Key Responsibilities

• Lead enterprise Change Management processes, including CAB and ECAB.
• Govern Standard, Normal, and Emergency Changes.
• Manage change risk assessments, approvals, scheduling, and compliance.
• Drive ServiceNow Change Management improvements, reporting, dashboards, and automation.
• Support and administer ServiceNow CAB Workbench.
• Develop and enhance ITSM policies, procedures, metrics, and governance controls.
• Collaborate with Incident, Problem, Release, and CMDB teams to ensure operational stability.
• Provide executive-level communication and reporting for high-impact changes.

Required Qualifications

• 5+ years of ITIL Change Management / Change Enablement experience.
• 5+ years leading enterprise Change Management processes, including CAB and ECAB.
• Strong hands-on experience with ServiceNow Change Management and CAB Workbench.
• Experience developing ITSM governance, policies, metrics, and reporting.
• Knowledge of Incident, Problem, Release, CMDB, and Service Level Management.
• Experience with audit, compliance, and IT controls.
• Excellent communication, stakeholder management, and analytical skills.

Preferred

• ITIL v4 Foundation Certification.
• Public-sector or large enterprise IT environment experience.

 
If you are interested, feel free to reach out to me directly at paula.scott@honorvettech.com or call/text 551-233-1342