Request ID: 98236-1
Title: ITSM Developer
Locations: 100% Onsite from Day 1: Pittsburgh, PA
Duration: 06+ Months with Possible Extension.
Pay Range: $50-$52/Hour on W2/C2C (All inclusive)
Skills: DevOps, Java Rest web services, Incident Management, ServiceNow IT Service Management & Service Management Experience Required: 6-8 Years
Role Descriptions:
Essential Skills: Experience with ITSM platforms such as ServiceNow, BMC Remedy Helix, Jira Service Management, Manage Engine ServiceDesk Plus, Fresh service, Strong knowledge of: JavaScript, HTML/CSSREST/SOAP APIs, SQL databases, JSON/XML Development & Configuration
Design| develop| and customize ITSM applications and workflows.
Configure Incident| Problem| Change| Request| Asset| CMDB| and Knowledge Management modules
Develop forms| business rules| client scripts| UI actions| workflows| and integrations.
Create and maintain automation solutions to improve operational efficiency.
Build custom dashboards| reports| and performance analytics. Integration & Automation-
Develop and support integrations using REST APIs| SOAP| web services| and middleware tools.
Automate IT operations and business processes using scripting and workflow tools.
Integrate ITSM platforms with monitoring| HR| identity management| and cloud systems.
Support DevOps and CI/CD integration initiatives. Support & Maintenance-
Troubleshoot application issues and provide technical support.
Perform upgrades| patch implementations| and platform maintenance.
Ensure system stability| security compliance| and optimal performance.
Participate in incident resolution and root cause analysis activities. Process Improvement
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Recommend process improvements aligned with ITIL best practices.
Document technical specifications| configurations| and support procedures.
Contribute to governance| compliance| and audit requirements.
Company Benefits & Culture
Inclusive and diverse work environment
Opportunities for professional growth and development
Comprehensive health and wellness benefits
Numbers & Facts
Location
Pittsburgh, PA
Salary
$45–$52 Per Hour
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Skills
Application Programming Interface (API)unmatched
Atlassian JIRAunmatched
Automationunmatched
Best Practicesunmatched
Business Processesunmatched
Cloud Computingunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
DevOpsunmatched
HTML (HyperText Markup Language)unmatched
IT Service Management (ITSM)unmatched
IT Service Management (ITSM) Softwareunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Incident Managementunmatched
JSONunmatched
Javaunmatched
JavaScriptunmatched
Knowledge Managementunmatched
Middlewareunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operations Processesunmatched
Performance Analysisunmatched
Process Improvementunmatched
REST (Representational State Transfer)unmatched
Remedyunmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
Root Cause Analysisunmatched
SOAP (Simple Object Access Protocol)unmatched
SQL Databasesunmatched
Scripting (Scripting Languages)unmatched
Security Complianceunmatched
ServiceDeskunmatched
ServiceNowunmatched
Software Patchesunmatched
Technical Supportunmatched
Technical Writingunmatched
User Interface/Experience (UI/UX)unmatched
Web Servicesunmatched
XML (EXtensible Markup Language)unmatched
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