ITSM ServiceNow Program Manager

ITSM ServiceNow Program Manager

Role Snapshot

Posting Date: June 12, 2026

RFP Deadline: July 10, 2026

Deadline for Submission: Apply as soon as possible before July 10, 2026

Rate: Estimated $75 - $150/hr based on role, experience, and final project requirements

Client / Source: The Port Authority of New York and New Jersey

Department: IT Service Management

Reports To: Director of Consulting Services

Location: Remote / New York, New York

Travel: As required by project scope

Type: Contract / RFP-Based Opportunity

About FuntoNetwork

At FuntoNetwork, we connect experienced consultants with active RFP opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

The Opportunity

FuntoNetwork is seeking a ITSM ServiceNow Program Manager for an active RFP opportunity: PANYNJ RFPQ 6000003320 - IT Service Management Provider Prequalification.

PANYNJ is prequalifying vendors for an IT Service Management Provider solicitation covering end user services, ServiceNow ITSM, desktop, server, storage, database, and cloud support.

Core Responsibilities

• Lead ITSM delivery planning, governance, ServiceNow operating model alignment, stakeholder reporting, and prequalification support.
• Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
• Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
• Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and final submission readiness.
• Decompose the project scope: Convert PANYNJ RFPQ 6000003320 - IT Service Management Provider Prequalification into work packages, milestones, owners, dependencies, and acceptance gates.
• Build the integrated schedule: Sequence discovery, design, implementation, testing, training, launch, and closeout activities.
• Establish project governance: Set decision rights, meeting cadence, status reporting, approvals, and escalation paths with The Port Authority of New York and New Jersey.
• Manage the RAID register: Own risks, assumptions, issues, dependencies, mitigations, due dates, and escalation triggers.
• Control scope and changes: Assess requested changes for schedule, staffing, cost, risk, and acceptance impact before approval.
• Lead readiness and closeout: Coordinate acceptance evidence, launch readiness, transition documentation, lessons learned, and closure approvals.

What You Bring

• Relevant experience for this RFP-based role.
• Strong written communication, documentation, and stakeholder coordination skills.
• Ability to work against proposal deadlines and client requirements.
• Experience supporting public-sector, enterprise, or consulting projects is preferred.
• Attention to detail and ability to follow structured submission requirements.

Earnings, Payments, and Tax Records

Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

How to Apply

First, apply to this posting to begin the AI vetting process to become a FuntoNetwork consultant.

Once you complete the AI vetting and are approved, you will log in to the FuntoNetwork mobile app and submit your application under that RFP.

Inside the app, you can check daily RFP job postings and apply directly under the right RFP opportunity.

If selected by a client, your contracts, earnings, payments, withdrawals, and related records will be managed through the FuntoNetwork mobile app.

Hiring process:https://funtonetwork.com/hiring-process-at-funtonetwork

Contact

Samuel Andoh | Account Manager

Email: samuel.andoh@funtonetwork.com

Website:www.funtonetwork.com

FuntoNetwork is an equal opportunity platform.