ITSpecialist_MidLevel (14898)

Provide a short description of the Position:
Voice Consultation Tech - This individual will be responsible for performing consultations related to migration from legacy/local voice systems to our shared, centralized VoIP platform, known as "UniteNY.

Provide a list of the day to day tasks to be performed by the Selected Candidate:
The platform is administered via a VOSS-4-UC product, so these individuals will be responsible with performing an assessment of what the legacy/local systems provide and then coordinating the configuration, installation, and migration to our UniteNY VoIP platform using bulk/batch update files within the VOSS-4 UC product, along with a few other items. The work will also include meeting with the clients to discuss the existing configurations, coordinating with the vendor to migrate TN's from their existing services, and any other work related to ensuring a successful transition.

Is this a Full or Part-Time Position?
Full Time

What are the daily work hours?
Monday - Friday (8:30am - 5pm)

Is telecommuting allowed for this position?
Yes
If YES, note if negotiable or list the percentage allowed/number of days allowed per week
50% which equals 5 days per state pay period after employee has been trained on our systems and processes.

What is the format of the Candidate interview?
In-person

What type of software is typically used by the Agency?
Windows 11, Microsoft Excel, Word, Forms, Visio, Active Directory, Outlook, Teams, Web Ex, Service Now, Pinnacle

What type of hardware is typically used by the Agency?
Laptop, i-phone, Cisco Voip Phones, Cisco and Aruba routers and switches, Meraki Wireless Access Points

Position Mandatory Qualification (Per Attachment 7, Section 1.2.4)
Position Job Title: IT Specialist
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Position Skill Level: Mid-Level
36 - 60 Months: Candidate is able to work independently, without assistance.

Position Requested Qualifications (Per Attachment 7, Section 1.2.5)

• 48 Months of Experience in Unified Communications /VOIP
• 48 Months of Experience in Excel
• 6 Months of Experience in Voss/CUCDM
• 12 Months of Experience in software/hardware deployments
• 6 Months of Experience in Service Now
• 6 Months of Experience in Legacy Telco; POTS, CTX, PRI etc.

Required Documentation

• Re sume
• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)

Additional Information Requests:
Are there additional security requirements for the Authorized User? Yes
If YES, include the additional security requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
Will additional training potentially be required during the Engagement? Yes
If YES, provide description of anticipated training: Candidate will attend all New York State/GOER and ITS Agency mandated training programs, including but not limited to Internal Controls, Prevention of Workplace Violence, Sexual Harassment Prevention, Information Security.
What type and/or manner, of knowledge transfer is requested during the Engagement?
Consultant will work with state staff and transfer knowledge gained with state staff and other consultants
Is travel anticipated during the Engagement? No