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IVR Developer with testing exp

Syntricate Technologies

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Acceptance Testing, Application Programming Interface (API), Customer Relationship Management (CRM) Systems, Debugging Skills, Java, JavaScript, Performance Analysis, Python Programming/Scripting Language, Quality Assurance, Scripting (Scripting Languages), Speech Recognition, System Integration (SI), Test Plan/Schedule, Testing, User Interface/Experience (UI/UX), VXML (Voice Markup Language), Voice Response Systems
LOCATION
Atlanta, GA
POSTED
30+ days ago
Required Skills: Design and develop IVR call flows using platforms such as Genesys, Avaya, Cisco UCCE, Twilio, or Amazon Connect. Integrate IVR systems with backend databases, CRMs, and APIs. Develop scripts in languages such as VXML, JavaScript, Python, or Java. Test and debug call flows to ensure performance and user experience. Monitor IVR system performance and logs; optimize for reliability and efficiency. Work with speech recognition (ASR) and text-to-speech (TTS) technologies. Document code, call flows, and system architecture. Collaborate with QA teams for test planning and UAT.

About the Company

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Syntricate Technologies

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