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Skills
Agile Modelingunmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Code Reviewsunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Distributed Computingunmatched
Ecosystemsunmatched
Engineeringunmatched
Financial Servicesunmatched
GCP (Good Clinical Practices)unmatched
Health Planunmatched
Information Technology Consultingunmatched
Mentoringunmatched
Microservicesunmatched
Node.jsunmatched
PCIunmatched
Problem Solving Skillsunmatched
Quality Assurance Methodologyunmatched
Rapid Prototypingunmatched
Regulatory Requirementsunmatched
Security Complianceunmatched
Software Engineeringunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical/Engineering Designunmatched
Voice Response Systemsunmatched
Web Programmingunmatched
Description
Our client, a IT Services and Consulting company, is looking for a IVR Technical Lead - Node.js, GCP & Conversational AI for their Cleveland, OH location.
Responsibilities:
Lead solution architecture and technical design for IVR and voice bot initiatives.
Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.
Own end to end delivery for complex features, from design through production.
Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
Collaborate across the contact center technology ecosystem to support call routing, self service, and agent handoff scenarios.
Establish and enforce engineering standards, including code quality, testing, and deployment practices.
Perform code reviews and mentor engineers, raising the overall technical bar.
Apply SRE principles to ensure observability, resiliency, and production readiness.
Ensure solutions comply with security and regulatory requirements (PII / PCI).
Requirements:
8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
Strong, hands-on experience with Node.js / TypeScript.
Proven experience designing and delivering cloud native solutions on GCP.
Solid understanding of microservices architecture, APIs, and distributed systems.
Hands on Kubernetes experience, including GKE cluster setup and platform operations.
Experience with IVR, voice bots, or contact center technologies.
Strong collaboration skills across engineering, product, and operations teams.
Excellent technical judgment, communication, and problem solving skills.
Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
Knowledge of voice flows, call routing, containment, and agent escalation.
Experience working in regulated or financial services environments.
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
Experience working in Agile delivery models at enterprise scale.
Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI assisted coding tools, prompts, and agent driven workflows.
Top 3 skills required for this role:
Prompt Engineering
IVR
Node Js
Skills:
Category Name Required Importance Experience
EPS_NEW Contact Center Domain Yes 1 6 + Years
EPS_NEW Google Cloud Platform Yes 1 1 - 2 Years
Generative AI Prompt Engineering Yes 1 1 - 2 Years