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J Resort - Room Reservations Agent

Jacobs Entertainment

Reno, NV

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Casinos, Communication Skills, Compensation and Benefits, Computer Systems, English Language, Gaming, Hospitality and Tourism, Hotel Industry, Leadership, Life Insurance, Microsoft Word, Music, Table Games, Telephone Skills, Tuition Reimbursement
LOCATION
Reno, NV
POSTED
3 days ago
Description

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a "Room Reservations Agent" for the All-NewJ Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action...And we are just getting started!

Be a part of the transformation of Reno's newest premier resort-A Reno resort unlike any other.

Our employees are supported with a comprehensive benefits program that include the following:
  • $200 Referral Bonus
  • Tuition Reimbursement
  • 7 paid Holidays
  • 80 hours of Vacation after 1 year of employment
  • We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
  • Employee Assistance Program FREE of charge
  • Company paid Life Insurance and AD&D
  • Matching 401K program after 90 days
  • Employee Meal Discounts
  • Ongoing learning and development programs
  • Work towards your future advancement within the company-most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
  • Answers all incoming calls requesting reservations and/or bookings for rooms, golf packages and show tickets. Verifies complete guest name and date of reservation
  • Answers inquiries over the telephone regarding casino promotions, entertainment events and hotel rates
  • Inputs all reservations for rooms, golf packages and show tickets into the computer system
  • Assists guests with special requests and provides information as needed
  • Coordinates with the Front Desk, VIP Services and Entertainment on availability of rooms, spaces, tickets, special promotions, etc.
  • Checks expected arrival; reports to ensure that proper reservation procedures are being followed. Confirms tentative reservations of clients through telephone or email
  • Runs hotel occupancy report based on confirmed reservations daily. Logs the phone system off each night
Skills, Education and Other Requirements:
  • High School Diploma or equivalent preferred but not required
  • Knowledge of Microsoft Word
  • Fluent in English
  • Previous experience in the Hotel/Hospitality Industry preferred
  • Nevada Gaming Registration
  • Identification that establishes identity
  • Identification that establishes the right to work in the United States

About the Company

J

Jacobs Entertainment

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