Amazon Web Services (AWS), Application Programming Interface (API), Automation, Automation Engineering, Change Control, Change Management, Cloud Computing, Corrective Action, Customer Relations, Customer Support/Service, Data Analysis, Database Administration, Database Optimization, Identify Issues, Inventory Management, JSON, Knowledge Base, Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Azure, MongoDB, Needs Assessment, Operating Systems, PostgreSQL, Project Planning, Project/Program Management, Purchasing/Procurement, REST (Representational State Transfer), SQL (Structured Query Language), SQL Databases, Schedule Development, Scripting (Scripting Languages), Software Administration, Software Patches, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Systems Analysis, Team Player, Test Plan/Schedule, Windows PowerShell, Workflow Analysis