Janitor

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, andstrengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

The Janitor supports daily custodial services for the INSCOM contract at Fort Belvoir across approximately 635,000 square feet in four buildings, including controlled-access and classified environments in accordance with contract requirements. Primary work hours are generally aligned to day shift support (7:00 a.m. to 4:00 p.m.) with flexibility to support evening work windows, periodic project work, and occasional weekend tasks as operationally required. The Janitor performs recurring and project cleaning services to maintain clean, sanitary, safe, and mission-ready facilities; follows building-specific schedules and frequencies; supports customer service and security expectations; and must obtain and maintain all required site access credentials and an active TS/SCI security clearance. The role operates within ServiceSource’s standardized FY27 Custodial Operating Plan, including alignment to the QC SOP, Training SOP, hands-on competency validation model, and applicable ISSA/CMI, BSCAI, and CIMS-GB-informed operational practices.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform routine custodial services in accordance with contract schedules, building assignments, and required task frequencies for offices, conference rooms, classrooms, corridors, entrances, common areas, and other assigned spaces.
• Empty trash and recycling containers; replace liners as needed; remove debris; and transport collected waste to designated disposal locations in accordance with site procedures.
• Clean and sanitize restrooms, locker rooms, shower areas, and other hygiene spaces; replenish toilet tissue, paper towels, soap, and other consumables; and report damaged or empty dispensers.
• Perform floor care support tasks including sweeping, dust mopping, damp mopping, vacuuming, spot cleaning, walk-off mat cleaning, and stairwell maintenance.
• Provide cleaning and servicing for break rooms, kitchenettes, coffee messes, concession areas, and drinking fountains, including cleaning and sanitizing surfaces and restocking supplies.
• Perform low-area and interior glass cleaning in accordance with contract requirements and customer expectations while protecting sensitive papers, equipment, and personal items from disturbance.
• Maintain janitor closets, carts, tools, and supplies in a clean, orderly, secure condition and follow approved chemical handling and labeling requirements.
• Complete task training using visual aids, equipment guides, and chemical charts, and successfully demonstrate role-critical tasks through supervisory observation and checklist sign-off. Role-critical tasks require hands-on training, supervisory observation, and checklist sign-off; refresher training is assigned continuously based on observed gaps, repeat deficiencies, new equipment/chemicals, or audit findings.
• Perform work in accordance with the ServiceSource QC SOP and related cleaning observation standards, and participate in refresher training when triggered by performance gaps, repeat deficiencies, new equipment/chemicals, or audit findings.

Additional Responsibilities

• Adhere to assigned schedules, routes, and priorities to ensure timely and effective completion of work in occupied and controlled environments.
• Follow all access, escort, badge, OPSEC, and classified environment rules while working in or near SCIF and non-SCIF spaces.
• Promptly report completed work, deficiencies, safety hazards, spills, damaged dispensers/fixtures, equipment issues, supply shortages, or access challenges to the Supervisor.
• Support periodic, annual, or surge cleaning requirements, including project work during evening or weekend windows when scheduled.
• Provide courteous, professional customer service and maintain a low-disruption presence in mission-sensitive spaces.
• Participate in the standardized onboarding process, including review of corporate, operational, and site-specific custodial policies, procedures, and SOPs through an Intake Binder and position-specific onboarding schedule.
• Support zero-fail adoption expectations for required training, QC processes, safety procedures, and other controlled operational documents applicable to the position.
• Comply with corporate, operational, and site-specific custodial policies, procedures, and SOPs, including BBP, CleanCheck/CompuClean systems and standards, the QC Plan, QC SOP training, and applicable safety procedures.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Education Development (GED) preferred.
• Active TS/SCI security clearance required; ability to meet all applicable access, badging, SCIF, OPSEC, and NISPOM-related requirements.
• At least six (6) months to one (1) year of janitorial, custodial, housekeeping, or facilities support experience preferred.
• Experience supporting federal, military, secure, or high-accountability facilities is preferred.
• Baseline certification requirement per the FY27 Custodial Operating Plan Educational Pathway: ISSA/CMI Certified Cleaning Technician (CCT) – Basic.

Knowledge, Skills, and Abilities

• Ability to read, understand, and follow schedules, labels, SDS/MSDS information, operating instructions, and customer/site procedures.
• Knowledge of standard cleaning procedures, chemicals, products, tools, and equipment.
• Knowledge of the use of Safety Data Sheets (SDS/MSDS) and approved chemical handling and storage practices.
• Ability to follow detailed work instructions, frequencies, and room/building assignments with limited supervision.
• Strong commitment to quality, safety, customer service, and accountability.
• Ability to communicate professionally and escalate issues in a timely manner.
• Ability to work effectively as part of a team in occupied and security-sensitive environments

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information