Sign upLog in

Janitorial Account Manager

ABM Industries

Conyers, GA

Apply
JOB DETAILS
SKILLS
Administrative Skills, Budgeting, Cleaning Equipment, Coaching, Continuous Improvement, Contract Requirements, Corporate Policies, Corrective Action, Cost Control, Cost Forecasting, Cost Reporting, Custodial Services, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Documentation, Employee Relations, High School Diploma, Housekeeping/Cleaning, Human Resources Management, Industrial Cleaning, Inventory Management, Leadership, Maintain Compliance, Microsoft Office, OSHA, Operations, Operations Management, Order Supplies, Organizational Skills, Payroll Administration, People Management, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Production Support, Project/Program Management, Quality Management, Record Keeping, Regulations, Regulatory Compliance, Reporting Skills, Revenue Growth, Safety Compliance, Safety Standards, Safety Training, Safety/Work Safety, Sales Management, Sales Support, Schedule Development, Service Delivery, Time Management, Training/Teaching, Warehousing, Workforce Management
LOCATION
Conyers, GA
POSTED
4 days ago

Overview

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

The Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Responsibilities

Operations Management

  • Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.
  • Ensure all services meet contract specifications and client expectations
  • Develop and manage cleaning schedules
  • Conduct routine inspections, audits, and quality checks to maintain service standards
  • Support production needs and respond to operational issues in real time

Client & Stakeholder Management

  • Serve as the primary point of contact for client leadership and facility teams
  • Conduct regular meetings to review performance, resolve concerns, and identify improvements
  • Maintain strong client satisfaction and retention through responsive service

Staff Supervision & HR Management

  • Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff
  • Monitor performance, provide coaching, and conduct corrective actions or recognition as needed
  • Manage staffing levels to meet operational and production demands
  • Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues
  • Conduct quarterly performance reviews

Safety & Compliance

  • Ensure adherence to OSHA regulations, site safety protocols, and company policies
  • Conduct safety training, toolbox talks, and site inspections
  • Monitor proper handling and storage of chemicals, equipment, and consumables
  • Maintain documentation for inspections, incidents, and compliance requirements

Inventory, Budget & Financial Oversight

  • Manage inventory of cleaning supplies, chemicals, and equipment
  • Control labor and operational costs while maintaining service quality
  • Track usage and order supplies as needed
  • Assist with budgeting, forecasting, and cost reporting
  • Support sales growth and account expansion opportunities

Reporting & Administrative Duties

  • Prepare reports on KPIs, inspections, staffing, and operational performance
  • Maintain accurate records for attendance, training, and service delivery
  • Reconcile payroll exceptions and ensure timely submissions

Qualifications

  • High school diploma or GED required; associate’s or bachelor’s degree preferred
  • 2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning
  • Strong leadership, organizational, and problem-solving skills
  • Knowledge of cleaning procedures, equipment, and safety regulations
  • Proficiency in Microsoft Office and workforce management systems
  • Ability to work flexible hours, including nights and weekends

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

Resume Resources

Free Resume TemplatesFree Resume Builder