Janitorial Account Manager

MD Building Services, Inc.

Marlborough, MA

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JOB DETAILS

SKILLS

Alliance/Partner Management, Communication Skills, Cost Control, Customer Relations, Customer Satisfaction, Customer/Client Research, Dental Insurance, Develop and Maintain Customers, Driver's License, High School Diploma, Leadership, Maintain Compliance, Multilingual, Needs Assessment, Onboarding, Operational Strategy, People Management, Performance Tuning/Optimization, Portuguese Language, Pricing, Project Schedule, Quality Control, Regulatory Compliance, Regulatory Requirements, Sales Management, Scorecarding, Spanish Language, Staff Motivation, Strategic Planning, Team Lead/Manager, Time Management, Training/Teaching, Up-Selling, Vision Plan

LOCATION

Marlborough, MA

POSTED

30+ days ago

Benefits:

Competitive salary
Employee discounts
Paid time off
Training & development
Bonus based on performance
Company car
Dental insurance
Flexible schedule
Free uniforms
Opportunity for advancement
Vision insurance

Join a dynamic, fast-growing team where your leadership and expertise truly make an impact. MD Building Services is seeking a highly motivated Account Manager to oversee multiple customer locations, ensure top-tier service quality, and maintain strong client partnerships within the janitorial industry. This is an exciting opportunity for a driven professional who thrives in a hands-on, people-focused, and results-oriented environment.

We are looking for a passionate leader with solid janitorial and floor-care experience, exceptional communication skills, and the confidence to work across all levels of client management. The ideal candidate is responsible, self-directed, dependable, and ready to take charge. Bilingual proficiency in Portuguese and Spanish is required, and you must hold a valid driver’s license. This role will manage cost centers with revenues exceeding $4 million.

Key Responsibilities

Operational Leadership & Team Management

Schedule project work, recruit talent, and coordinate on-boarding of new employees.
Oversee day-to-day operations and ensure full compliance with client standards and regulatory requirements.
Conduct routine quality-control inspections and ensure all team members follow designated procedures.

Client Relationship Building

Build and strengthen long-term relationships with loyal clients.
Proactively seek client feedback and collaborate with internal teams to enhance service quality.
Ensure all client needs are met with excellence, professionalism, and urgency.

Performance & Service Optimization

Prepare and maintain scorecard data; develop strategies to boost performance and employee motivation.
Assist with classifying operational efficiency, assessing service needs, and improving unit qualifications.
Regularly review accounts to evaluate client usage, satisfaction, and opportunities for service expansion or upselling.
Recommend service types, pricing, and solutions that align with both client needs and organizational goals.

Requirements

High school diploma required; college degree preferred.
Janitorial and supervisory experience required.
Strong time-management skills and the ability to work independently.
Bilingual in Portuguese and Spanish (required).
Valid driver’s license.

Work Environment

This is a highly mobile role. Account Managers spend much of their time visiting multiple client facilities, conducting inspections, supporting team members, ensuring compliance, managing supplies and equipment, and identifying opportunities for project work or service enhancements. You will be the face of MD Building Services at every location under your management.

Additional Information

The above statements are intended to describe the general nature and scope of work for this role. Duties may change or expand based on business needs. MD Building Services reserves the right to modify responsibilities as necessary.

Join Our Team

MD Building Services is proud to be an Affirmative Action and Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We welcome talent from all backgrounds to grow with us.

Janitorial Account Manager

MD Building Services, Inc.

Marlborough, MA

About the Company

MD Building Services, Inc.

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